My Htc one won't charge

[Analogy]

When I plug the phone in with the charger and cord that came with it I get a message that the charger is not supported. Unfortunately the phone now won't charge. I do have insurance with AT&T but I would think this would be under something from htcs warranty. I'd prefer not to spend $200 for a replacement if possible.

 

[friedtators]

i would say are you double dog sure you have not picked up the charger from your last phone? then i would make it their problem and just give them the error

 

[Analogy]

i would say are you double dog sure you have not picked up the charger from your last phone? then i would make it their problem and just give them the error

I haven't owned an android phone for 2 years so I'm sure

 

[cgardnervt]

When I plug the phone in with the charger and cord that came with it I get a message that the charger is not supported. Unfortunately the phone now won't charge. I do have insurance with AT&T but I would think this would be under something from htcs warranty. I'd prefer not to spend $200 for a replacement if possible.

Give the Warranty Service Center a call at 800.801.1101. They will replace it for free.

 

[Analogy]

Give the Warranty Service Center a call at 800.801.1101. They will replace it for free.

I did this thank you!!! Now I'm without a cell phone for a couple of days

 

[adriandb]

I did this thank you!!! Now I'm without a cell phone for a couple of days

Enjoy. It's refreshing.

 

[mcantu]

usually the carrier will do an in-store exchange for an issue like this since its under warranty...

 

[cgardnervt]

usually the carrier will do an in-store exchange for an issue like this since its under warranty...

Both Sprint and att do not. I'm not sure about Tmo and Verizon though.

 

[GadgetGator]

Both Sprint and att do not. I'm not sure about Tmo and Verizon though.

Really? They expect people to do without their phones? They expect a parent to not be able to contact their child? Expect a person to not be able to conduct business? That's very poor customer service. I guess they expect everyone to use an old phone as a backup. But what they should be doing, is swapping out these devices on the spot for defective units under warranty.

 

[cgardnervt]

Really? They expect people to do without their phones? They expect a parent to not be able to contact their child? Expect a person to not be able to conduct business? That's very poor customer service. I guess they expect everyone to use an old phone as a backup. But what they should be doing, is swapping out these devices on the spot for defective units under warranty.

Umm I guess so. But note that they normally have it to you within 1-2 business days. Then you just send your old on back.