1. cstrasz's Avatar
    So kind of pissed. I was considering swapping out the htc one for a new one since I'm tracking down battery issues. I paid full price for the phone.

    AT&T only replaces with refurbished phones. HTC will sith repair or replace with a refurbished as well.

    Maybe I'm naive to think that if the phone is only 2 months old they'd give you a new one if you're having issues. Never had that with this problem with the iPhone.

    Anyone else have experiences with phone exchanges via AT&T or HTC?

    Posted via Android Central App
    07-09-2013 12:55 PM
  2. cstrasz's Avatar
    Sith=either. Stupid auto correct heh.

    Posted via Android Central App
    07-09-2013 12:56 PM
  3. jaleesag88's Avatar
    With Sprint I had to exchange mine and I received a brand new one still in the box with all the accessories.

    Sent from my HTCONE using AC Forums mobile app
    07-09-2013 02:33 PM
  4. adriandb's Avatar
    Apple generally does the same thing. They'll tell you if it's new or not. I believe this is an industry standard practice.
    07-09-2013 02:43 PM
  5. Quis89's Avatar
    This happens across the board with everyone. I'll never understand the uproar with refurbished devices. As long as they work what's the issue?

    Sent from my HTCONE using AC Forums mobile app
    jaleesag88 likes this.
    07-09-2013 03:41 PM
  6. elysm1's Avatar
    I just got a refurbished one from att and it's perfect. The one thing that annoyed me was that they don't give you a new one year warranty from the date you get your refurbished phone. It's from the original date of purchase. That's what the girl told me anyway..... I hope I'm misinformed.

    Posted via Android Central App
    07-09-2013 03:53 PM
  7. HalizDad's Avatar
    Hard to believe that there are refurbished ones already out... Jmo

    Sent from my HTCONE using AC Forums mobile app
    07-09-2013 04:16 PM
  8. adriandb's Avatar
    Hard to believe that there are refurbished ones already out... Jmo

    Sent from my HTCONE using AC Forums mobile app
    Not really. There are people here on these boards who have returned theirs and this is just a small percentage of the user base. Those are quickly turned around to use as warranty replacements.
    07-09-2013 04:57 PM
  9. Scott Kenyon's Avatar
    I want to be able to perform Sith repairs.

    Sent from my HTC One using AC Forums mobile app
    BigDinCA likes this.
    07-09-2013 05:05 PM
  10. DS1331's Avatar
    I just got refurb HTC one thru att warranty and everything's great with the phone except this refurb has a yellowish warmer tint to the screen. My old one was a brighter screen kind of blueish tint. There's a big different side by side but I'm having trouble deciding to send back my old one that was having call issues with the brighter screen and keeping this one that works perfect and yellowish tinted screen

    Sent from my HTC One using AC Forums mobile app
    07-09-2013 05:10 PM
  11. Farish's Avatar
    Hard to believe that there are refurbished ones already out... Jmo

    Sent from my HTCONE using AC Forums mobile app
    Some of those "refurbished" devices are just returns that were perfectly fine but people weren't satisfied with the device. They still have to get sent back to the manufacturer and get marked for such use.
    07-09-2013 05:13 PM
  12. cstrasz's Avatar
    Okay maybe I over reacted. As long as it's in mint condition I don't care. I buy used games. I just somehow associated refurbished with potential scratch marks and cosmetic wear and tear.

    Posted via Android Central App
    07-09-2013 05:43 PM
  13. DS1331's Avatar
    But a difference in screen hue ?? Everything else is perfect even better build quality on this refurb phone

    Sent from my HTC One using AC Forums mobile app
    07-09-2013 06:15 PM
  14. adriandb's Avatar
    But a difference in screen hue ?? Everything else is perfect even better build quality on this refurb phone

    Sent from my HTC One using AC Forums mobile app
    Ask for a different replacement device.
    07-09-2013 06:25 PM
  15. gvndeb60's Avatar
    Okay maybe I over reacted. As long as it's in mint condition I don't care. I buy used games. I just somehow associated refurbished with potential scratch marks and cosmetic wear and tear.

    Posted via Android Central App
    I understand how you feel, but it is normal practice. That being said, don't leave the AT&T store until you are happy. Years ago they swapped out a Moto Atrix for me and the first refurb they tried to give me was scratched. I politely asked for a mint one, they did not have any issues and just grabbed another. Good luck.
    07-09-2013 06:57 PM
  16. TheyStoleMyName's Avatar
    If it's not within the return period they will swap it out for a refurb if they have them, new if they don't have any returns.

    from what ever phone I feel like using today.
    07-09-2013 07:25 PM
  17. cstrasz's Avatar
    Only problem is I don't think I can swap it out in person. It's the 64 gb version and ordered online so I have two challenges. First figuring out if they'll do a swap if I ordered it from their online store. Second, locating a 64 gb version in a store (which I had troubles with originally, hence ordering it online

    That was probably why I was a bit irritated at first because I don't know what I'll get until it arrives via delivery. Sounds like the majority of the time though these are like new.

    Posted via Android Central App
    07-09-2013 08:08 PM
  18. DS1331's Avatar
    Yeah I couldn't do mine in store I had to call att to do it

    Sent from my HTC One using AC Forums mobile app
    07-09-2013 09:09 PM
  19. TheyStoleMyName's Avatar
    Only problem is I don't think I can swap it out in person. It's the 64 gb version and ordered online so I have two challenges. First figuring out if they'll do a swap if I ordered it from their online store. Second, locating a 64 gb version in a store (which I had troubles with originally, hence ordering it online

    That was probably why I was a bit irritated at first because I don't know what I'll get until it arrives via delivery. Sounds like the majority of the time though these are like new.

    Posted via Android Central App
    U should get the same size and model. Hopefully since it's the 64gb it'll be new.

    from what ever phone I feel like using today.
    07-09-2013 09:10 PM
  20. aokusman's Avatar
    So kind of pissed. I was considering swapping out the htc one for a new one since I'm tracking down battery issues. I paid full price for the phone.

    AT&T only replaces with refurbished phones. HTC will sith repair or replace with a refurbished as well.

    Maybe I'm naive to think that if the phone is only 2 months old they'd give you a new one if you're having issues. Never had that with this problem with the iPhone.

    Anyone else have experiences with phone exchanges via AT&T or HTC?

    Posted via Android Central App
    Refurbished looks like new.

    From the desk of Hiss Excellency.
    07-10-2013 01:40 AM

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