Loved this phone till top speaker started to crackle. Bought it 2 months ago and now I have to pay $50 to get a new phone replaced. It's under warranty and HTC says I need to send in the phone for repairs that takes 10 days. This is my business phone and HTC told me to just use a different phone while it's fixed. I guess everyone else has a spare phone around? After talking to a sprint store rep this blown speaker is starting to become a more frequent problem on this phone. Unless u buy insurance be prepared to shell out 50 every time your phone speaker blows.