Hi, I know this has been posted before but I didn't exactly find what I was looking for.
I got the One (Silver on Sprint) about a week ago and have noticed some color and quality issues with the camera pictures. For instance, when I take pictures in low light, a lot of times the screen shows a red/purple haze. I got a replacement device this morning, new, and although it is slightly better, it still has the same problem. I took it in to my local Sprint store, where they were absolutely no help, did not know what the problem was (i understand it is not their fault), and acted like they had never even seen the device before in their lives. I asked if anyone else came in with this problem and the rep. said I was the first. Another rep. said he used to have the phone but never once took a picture so he didn't know how it was supposed to look. I told the rep. to turn off the lights (and he actually did! ) but it still wasn't dark enough so he went to the back room and left the lights off and saw what I was talking about and said yeah, that'ts only when it's pitch black, that's how they all are. I told him I have never had this problem with a phone before and he said he doesn't know. I took both my original and replacement devices (i got them through a business rep. and not in store) and showed him pictures i took of the same things on both and showed him that there was still some purple even if it wasn't completely dark.
The other day we were up on the mountain at night and I took really good and clear pictures of the sun set. It didn't have the purple/red then but it does other times.
Also, does the type of light affect the quality? In my house we have white lights in some rooms and yellow lights in others. Pictures are clear in white light and fuzzy in the yellow (on both devices). Also, in some cases, even with only light from the sun, the outer parts (not just the edges, but a majority of the screen) of the pictures also appear fuzzy, on both devices.
What I want to know is, is this just a problem with my 2 devices? I know a bunch of people have this problem, but does anyone NOT have this problem? Is it normal for this phone? Also, for those who have the Black or Red versions of the phone, do you guys have this problem? Every webpage I have visited relating to this issue has featured a silver One.
I want to call back my rep. tomorrow and try to get another one, but will that make a difference or will they all have this problem?
Sorry for the long paragraphs, i'm just about to lose it. Everything else about this phone is exactly the way it should be and it is by far the best phone I have ever used, save for these camera issues.
Thank you!
I got the One (Silver on Sprint) about a week ago and have noticed some color and quality issues with the camera pictures. For instance, when I take pictures in low light, a lot of times the screen shows a red/purple haze. I got a replacement device this morning, new, and although it is slightly better, it still has the same problem. I took it in to my local Sprint store, where they were absolutely no help, did not know what the problem was (i understand it is not their fault), and acted like they had never even seen the device before in their lives. I asked if anyone else came in with this problem and the rep. said I was the first. Another rep. said he used to have the phone but never once took a picture so he didn't know how it was supposed to look. I told the rep. to turn off the lights (and he actually did! ) but it still wasn't dark enough so he went to the back room and left the lights off and saw what I was talking about and said yeah, that'ts only when it's pitch black, that's how they all are. I told him I have never had this problem with a phone before and he said he doesn't know. I took both my original and replacement devices (i got them through a business rep. and not in store) and showed him pictures i took of the same things on both and showed him that there was still some purple even if it wasn't completely dark.
The other day we were up on the mountain at night and I took really good and clear pictures of the sun set. It didn't have the purple/red then but it does other times.
Also, does the type of light affect the quality? In my house we have white lights in some rooms and yellow lights in others. Pictures are clear in white light and fuzzy in the yellow (on both devices). Also, in some cases, even with only light from the sun, the outer parts (not just the edges, but a majority of the screen) of the pictures also appear fuzzy, on both devices.
What I want to know is, is this just a problem with my 2 devices? I know a bunch of people have this problem, but does anyone NOT have this problem? Is it normal for this phone? Also, for those who have the Black or Red versions of the phone, do you guys have this problem? Every webpage I have visited relating to this issue has featured a silver One.
I want to call back my rep. tomorrow and try to get another one, but will that make a difference or will they all have this problem?
Sorry for the long paragraphs, i'm just about to lose it. Everything else about this phone is exactly the way it should be and it is by far the best phone I have ever used, save for these camera issues.
Thank you!