1. bcebbrecht116's Avatar
    My phone randomly crashed while I was using the facebook app on the phone. It froze at the last screen before it goes to the home screen. I tried the power/volume button trick, but every time I shut it down and restart it or reboot it, it keeps freezing. I don't want to perform a master reset and loose all my data. Any advice?
    08-29-2013 09:48 PM
  2. Golfdriver97's Avatar
    My phone randomly crashed while I was using the facebook app on the phone. It froze at the last screen before it goes to the home screen. I tried the power/volume button trick, but every time I shut it down and restart it or reboot it, it keeps freezing. I don't want to perform a master reset and loose all my data. Any advice?
    Welcome to the forums!
    I am not familiar with the One, but I can get someone who does.
    Scott Kenyon likes this.
    08-29-2013 11:32 PM
  3. Scott Kenyon's Avatar
    Try booting into recovery and clearing the cache. If that doesn't work, you'll likely have to factory reset.
    Are you running a custom rom?

    Sent from my HTC One using Mobile Nations mobile app
    Golfdriver97 likes this.
    08-29-2013 11:36 PM
  4. Golfdriver97's Avatar
    A master reset may be an option...
    Scott Kenyon likes this.
    08-29-2013 11:43 PM
  5. OperationA7X's Avatar
    You can also try booting into Safe Mode. Just turn the phone on normally, and as soon as you see the screen light up, hold down the Volume Down button, and keep holding it down until the phone vibrates twice: one short, then one long vibrate. If successful and you can access your phone now, I'd recommend uninstalling Facebook or any other apps you recently downloaded that could be causing boot problems.

    Sent from my HTC Vivid CM10 using Android Central Forums
    Scott Kenyon and Golfdriver97 like this.
    08-29-2013 11:51 PM
  6. Scott Kenyon's Avatar
    No matter what, when we get this fixed download Helium and back your apps up. It's important. If you need to reset again you'll have your apps to restore.

    Sent from my HTC One using Mobile Nations mobile app
    Golfdriver97 likes this.
    08-29-2013 11:53 PM
  7. bcebbrecht116's Avatar
    Now it wont even turn on. If I plug it into charge, the charging light doesn't even light up. So confused....
    08-30-2013 12:34 AM
  8. Scott Kenyon's Avatar
    Leave it plugged in overnight. It'll probably start in the morning.

    Sent from my HTC One using Mobile Nations mobile app
    Golfdriver97 likes this.
    08-30-2013 12:49 AM
  9. atrain786's Avatar
    Hi there, I saw your forum post when searching for a solution to the same exact problem you had. Did you ever solve it? Thanks so much.
    01-31-2017 10:42 PM
  10. B. Diddy's Avatar
    Welcome to Android Central! This is a 3.5 year old thread, so it's unlikely you'll get a response from those guys. Do you have an HTC One M7 as well?
    02-01-2017 03:24 AM
  11. i111's Avatar
    The solution is very simple:
    - hold down the power button and volume up button, till you get and Android figure with a warning triangle
    - hold the power button down for 5 seconds then let go, a boot menu will appear
    - scroll down with the volume down button, to factory reset/wipe data & click the volume up button
    - after the data is wiped, restart your phone by clicking the volume up button, when reboot has been highlighted and voila! Back in business

    Hope this helps, from Africa with love
    04-21-2017 06:26 PM

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