1. poisonivy66's Avatar
    Hi all, i am thinking of moving from my iphone 5 to the HTC one, i am used to having technical help at the end of a free phone call and i'm wondering how HTC performs here, if one is in need of technical help just how good are they, do they have good customer service ect? thanks in advance.
    09-13-2013 08:16 AM
  2. Almeuit's Avatar
    Apple would be your best bet. You won't find that with Android as much. They do have it but I'd never use it.

    Sent from my T-Mobile HTC One using AC Forums.
    09-13-2013 09:18 AM
  3. poisonivy66's Avatar
    thank you, i read some reviews since i posted that HTC customer service is pretty dire, i'm interested in the Sony Xperia Z too and their live chat seems ok when i ask about products, customer service is important i think when buying any product.
    09-13-2013 10:35 AM
  4. dotB's Avatar
    Apple has the best customer service I've experienced in 15 years of gadget whoring. HTC isn't horrible, but it can be a chore to get the right person on the phone. Apple has physical stores in most parts of the US which is great if you live here. The AppleCare plan is one I always get too, no hassle at all.

    But Android has a booming community of people willing to help you out. You have us here on this forum and the XDA Developers group for those really tricky questions. In most cases, if you worry about your phone, you phone provider may have a good plan for a small monthly fee to replace or service your phone.
    09-13-2013 10:42 AM
  5. poisonivy66's Avatar
    Yes you are right about Apple, they just can't be faulted when it comes to customer service.......customisation is calling to me though, to be honest iphone has become boring, maybe iOS 7 will liven things up but we will never get the freedom that Android gives, you make some good points dotB, android does have a huge community of friendly people as i am finding out now.
    09-13-2013 11:06 AM
  6. David_LFC's Avatar
    Problem is when it needs to be returned here in England.

    Mine has been back 3 times and having to wait for shipping etc is chore so much easier to go to store and talk to someone face to face and get hardware fault fixed.

    Remote support no issues and always go resources like here and xda etc.
    09-13-2013 01:13 PM
  7. poisonivy66's Avatar
    Thats no joke, 3 times, they should replace the phone.
    09-13-2013 01:25 PM
  8. David_LFC's Avatar
    1st time - They reflashed - and it fixed my charging issue but then got a dock / USB issue
    2nd time - could not find fault and just returned - I replicated within minute of powering up - same issues
    3rd time - just got back today and restoring my apps etc. support advised they have fixed a board and speaker . Not had time to test as kids to in bed yet.

    All linked to same issue.

    I don't have an issue with the fault these things occur, it's the time taken to resolve each time I send back its taken 5-8 cal days.

    If this was apple I would have taken to store and they would have swapped for a warranty replacement.

    Think htc Europe policy is on 4th time it is a replacement. Either way if not resolved I will be going to my retailer who sold the phone as in uk it is their responsibility legally to resolve under the sales of goods act... C
    09-13-2013 02:04 PM
  9. poisonivy66's Avatar
    Yes that was going to be my next suggestion, i would have gone to the retailer first in fact, i hope the problem is resolved for you now.
    09-13-2013 03:34 PM
  10. chrisxpierce's Avatar
    I have found that the customer service, offered by Android Central Forums, is 2nd to none, to include Apple! These folks here are the best, hands down... best of all, they're basically 24 & 7!!! :-D
    James E1 likes this.
    09-13-2013 04:08 PM
  11. poisonivy66's Avatar
    Yes I'm finding out that the people here are very helpful, what would we do without forums.
    09-13-2013 04:39 PM
  12. poisonivy66's Avatar
    Just so i know can anyone tell me where the moisture sensors are in HTC one please, can't find it in google.
    10-12-2013 03:51 PM
  13. Gator352's Avatar
    Just so i know can anyone tell me where the moisture sensors are in HTC one please, can't find it in google.
    Here ya go.

    10-12-2013 04:31 PM
  14. poisonivy66's Avatar
    Here ya go.

    Thank you for that, i watched it but I'm afraid I'm no wiser
    10-12-2013 04:59 PM
  15. Gator352's Avatar
    Just so i know can anyone tell me where the moisture sensors are in HTC one please, can't find it in google.
    Those little squares on each side on the left and right near the bottom. Another top right of the camera. And one more on the underside of the motherboard. There are 7 of them I counted. Check from 5:00 minutes on and you'll see them. They are white with blue and green markings.
    10-12-2013 05:54 PM
  16. poisonivy66's Avatar
    Those little squares on each side on the left and right near the bottom. Another top right of the camera. And one more on the underside of the motherboard. There are 7 of them I counted. Check from 5:00 minutes on and you'll see them. They are white with blue and green markings.
    Ah right thank you, i'll look again, i had wondered if they were headphone jack and the charging port and easily triggered, you can tell i come from iphone lol.
    10-13-2013 02:34 AM

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