1. JayAlbion's Avatar
    Hi all,
    I today recieved my brand new HTC One, and in the short time I got to use it, I absolutley loved it. However, after it had an update (can't remember exactly what for, may have been the play store), it said I needed to restart the phone. I did this and put the phone down, but when I came back to it 5 minutes later it had not turned back on. I tried turning it on, but nothing happened. I plugged it in and still nothing, no light came on, it was just completley dead. I have tried hard resetting, and this hasnt done anything either. When I attached it to my computer, it recognised that I had plugged a USB device in, but it was just a 'USB Stub'. I have only had the phone for a matter of hours, and it looks like I will be sending it back already. Any suggestions as to what could be the problem/solution?
    Thanks.
    09-17-2013 07:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What happens if you press and hold the power button for about 15-20 seconds?
    09-17-2013 07:53 PM
  3. JayAlbion's Avatar
    Thank you! And absolutley nothing.
    09-17-2013 07:55 PM
  4. B. Diddy's Avatar
    Hmm, bad. Take it back to the store, and get a new one.
    09-17-2013 08:15 PM
  5. JayAlbion's Avatar
    Thats what I thought I'd have to do. Brought it on the internet though, so could be a while before a new one arrives! Thanks for trying to help.
    09-17-2013 08:19 PM
  6. bettyjohnson03's Avatar
    my phone does not turn on after i instal 4.3 ..it just display htc one ..if i hold the power button it switch off and return to htc one again
    12-23-2013 11:38 PM
  7. lucye25's Avatar
    my phone does not turn on after i instal 4.3 ..it just display htc one ..if i hold the power button it switch off and return to htc one again
    This has happened to me today, have you managed to find a solution?
    12-26-2013 02:32 PM
  8. Syed Kamran's Avatar
    change your usb cable and your problem will be solved hopefully.
    01-01-2014 02:27 AM

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