1. luzgemacht's Avatar
    It was a regular day, actually night, my phone was charging when suddenly it got a massive stroke, it stopped charging, and all apps I opened closed itself right-a-way, my phone is sick, can't figure what it is, now 2 days later its charging on and off and is crashing every few hours, don't wanna make a hard reset what will probably help, any troubleshooting I can do to fix it please?

    Posted via Android Central App
    12-18-2013 06:14 AM
  2. palandri's Avatar
    At this point, I would just do a hard reset, but that's just me.
    12-18-2013 06:28 AM
  3. Dave Clark's Avatar
    You may have a virus? Download a virus scanner. If not factory reset.
    12-18-2013 06:46 AM
  4. Deanig_12's Avatar
    I would do a factory reset

    Sent from my C6603 using AC Forums mobile app
    12-18-2013 06:56 AM
  5. luzgemacht's Avatar
    Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

    Posted via Android Central App
    12-18-2013 07:25 AM
  6. Dave Clark's Avatar
    Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

    Posted via Android Central App
    If your rooted them you can use titanium backup. Otherwise I don't believe you can back up on stock. So you would need to reset up your phone.
    12-18-2013 02:28 PM
  7. anon(7894520)'s Avatar
    Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

    Posted via Android Central App
    the native 'HTC Backup' will backup your settings, accounts, passwords, bookmarks, messages, contacts and apps.


    just turn it on in settings > backup & reset.


    still, you may not want your phone "just as it was before" because putting everything back as it was may continue to give you problems.
    garyft likes this.
    12-18-2013 03:23 PM
  8. luzgemacht's Avatar
    Update: after my phone was literally dying, I went numerous times to the sprint store to try to get some help, but after they didn't helped me with anything I shipped the phone back to HTC and I got myself a galaxy s4, sorry HTC

    Posted via Android Central App
    Deanig_12 likes this.
    12-22-2013 12:22 PM
  9. adriandb's Avatar
    Update: after my phone was literally dying, I went numerous times to the sprint store to try to get some help, but after they didn't helped me with anything I shipped the phone back to HTC and I got myself a galaxy s4, sorry HTC

    Posted via Android Central App
    So instead of trying to fix your phone you just bought a different one? Why not just try a hard reset first?
    12-23-2013 07:28 AM
  10. luzgemacht's Avatar
    I did a hard reset and besides of losing all my data it didn't helped a inch

    Posted via Android Central App
    12-23-2013 12:20 PM

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