I had to send my One back to HTC to repair a camera with the purple tint issues as well as poor camera performance. Needless to say i was perturbed at having to be without my cell phone for a week or more, but i was able to force a conversation with a savvy tech person to get an understanding as to why these cameras are burning out. As it turns out, i was told that the cameras either need the camera module or the camera circuit replaced on the mother board of the phone. The interesting thing is the tech person tried to avoid the reason the cameras need this fix , but i would not let him off the hook. It seems that the Zoe feature on our phones is the culprit. The reason why? well when the feature is engaged it is constantly running and waiting for a shot to happen. The lense stays open in order to get the photo. We all know that Zoes are short video clips where we get 3 seconds of video, however, the tech informed me that the lense is actually opne a full 5 seconds to get the correct capture. Here's the real deal though, when your Zoe button is engaged ZOE is running. It's not only burning up your battery but it's also burmimg up the camera module itself and the one within the mother board!!!!! Hence, what HTC calls a thermal defect! WOW and WTF! Right? It seems that HTC has recognized the problem and when you send your phone in for repair, they are replacing these modules with parts that can handle the higher resistance that Zos can demand. But, the tech did say he would make sure to always disengage the feature even if it's for only a minute, when not in use!
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