mkhall
Well-known member
My screen is fine, but there are a couple of nicks in the case. Am I going to have to pay for that, and if so, any idea how much it will cost?
My screen is fine, but there are a couple of nicks in the case. Am I going to have to pay for that, and if so, any idea how much it will cost?
I had the pink tinge issue but have solved it.
I spent 5 minutes on the phone with HTC and basically gave up due to the inconvenience. If they were not willing to ship me a new phone sans proof or hoop jumping, on good faith, I wasn't going to waste time.
I solved the issue by strapping a small ice pack to the back of my phone and swapping it out every 4 hours or so. It's completely solved the problem.
When I replace my phone it won't be a HTC so I can stop carrying this esky around with me.
Do you need to be under warranty for the repair, or do you think HTC will do the repair for free (since they will "take care of us")?
I sent mine in a couple days ago, it's there now "in repair" according to the site. I called the help line and they made it sound like I would have to pay for shipping, so I did to get it off ASAP and then I got a shipping label in my email later. I kind of hope I get a new m7 as the back button on mine stopped working (which I didn't mention as I figured they'd charge me a LOT out of warranty to fix that), but that sounds kinda rare and that most people have their original phones fixed and sent back.
But since they sent one with a purple tint issue as a replacement, maybe they'd be willing to actually repair it for you for free? It didn't exactly solve the issue that you sent it in for so.... shrug.