1. Brett5159's Avatar
    In the last couple of days I have been unable to use any browser on my HTC One (9 months old and never had a problem before).
    I had been using the default browser or Chrome. Now when I try to use them they randomly shut down and return to the menu screen. This usually happens within a few seconds of opening and is not linked to any action I'm making.
    I tried installing Opera and Firefox but both have the same issue.
    Other symptoms I've noticed:
    - Keyboard takes ages to appear and often disappears after I have entered only one character in the address/search
    - Phone has slowed down
    - Battery life has fallen dramatically (running power saver and lasting less than a day where it had been fine previously)

    I recently updated Chrome but not sure if the 2 are related.
    I'm running android 4.3 and HTC Sense 5.5.

    Does anyone have any suggestions?

    03-09-2014 12:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if you can clear the system cache partition, which won't erase any personal data. It can sometimes help with various issues like these. I'm not sure if all HTC Ones allow you to do this, but try following these T-Mobile instructions: https://support.t-mobile.com/docs/DOC-6526

    If that doesn't work (or isn't possible), it might be time to consider a factory data reset.
    Brett5159 likes this.
    03-09-2014 01:55 AM
  3. Brett5159's Avatar
    Clearing the cache partition appears to have fixed the problem. Thanks for your help!
    B. Diddy likes this.
    03-09-2014 07:02 AM

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