06-09-2014 08:27 AM
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  1. MONDINGO's Avatar
    MONDINGO
    Is there any reason why some videos on YouTube come up with this phrase. This is my wife's YouTube channel and some of her videos work and some do not. She's a Zumba instructor and all her videos have music to them and in the subject. I know YouTube is strict now on music being posted for copyright purposes. But the same video works on my wife's Windows phone and my daughters iPhone. Not sure if it's my phone. But other videos play from my wife too on my phone with no problems . Just some do not.. Any help? Thanks

    Sent from my HTC One using AC Forums mobile app
    Attached Thumbnails YouTube videos.. Not playing. Not supported platform! Help!-1402181430935.jpg  
    06-07-2014 05:51 PM
  2. Golfdriver97's Avatar
    Golfdriver97
    Ambassador Team Leader
    Have you tried clearing cache for YouTube? Settings>apps>swipe over to All Apps>scroll down to YouTube. Click on it, then click clear cache.
    06-08-2014 10:43 AM
  3. MONDINGO's Avatar
    MONDINGO
    Originally Posted by Golfdriver97
    Have you tried clearing cache for YouTube? Settings>apps>swipe over to All Apps>scroll down to YouTube. Click on it, then click clear cache.
    Thanks for the reply. Yes, I just tried that also and no go. Still the same problem... Odd... Don't know what to do..

    Sent from my HTC One using AC Forums mobile app
    06-08-2014 03:43 PM
  4. Golfdriver97's Avatar
    Golfdriver97
    Ambassador Team Leader
    Originally Posted by MONDINGO
    Thanks for the reply. Yes, I just tried that also and no go. Still the same problem... Odd... Don't know what to do..

    Sent from my HTC One using AC Forums mobile app
    Not exactly sure myself. Sorry I don't have any further suggestions.
    06-08-2014 10:40 PM
  5. MONDINGO's Avatar
    MONDINGO
    Originally Posted by Golfdriver97
    Not exactly sure myself. Sorry I don't have any further suggestions.
    It's all good. I'd figured it out that the only way I can watch them is in the browser. So it's the app causing it. No big deal.. Thanks again!

    Sent from my HTC One using AC Forums mobile app
    06-09-2014 05:32 AM
  6. Golfdriver97's Avatar
    Golfdriver97
    Ambassador Team Leader
    At least you found a way around it. Hopefully the problem might get fixed in an update, but I would send feedback to Google just in case.
    MONDINGO likes this.
    06-09-2014 08:27 AM
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