10-15-2014 07:51 AM
39 12
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  1. B. Diddy's Avatar
    Wiping any cache, whether it's the system cache partition or an individual app cache, will not make you have to enter your password or data again. The data stored in a cache is temporary, and is not crucial to the everyday functioning of the app or system. It's stored there more for convenience.

    Here are steps to wipe the system cache partition for the HTC One M7: Reset: HTC One (LTE) | T-Mobile Support
    08-26-2014 05:55 PM
  2. ram1220's Avatar
    Wiping any cache, whether it's the system cache partition or an individual app cache, will not make you have to enter your password or data again. The data stored in a cache is temporary, and is not crucial to the everyday functioning of the app or system. It's stored there more for convenience.

    Here are steps to wipe the system cache partition for the HTC One M7: Reset: HTC One (LTE) | T-Mobile Support

    I am just relaying info that I have read on the Sprint.com forums. Sprint is offering up this so called fix and is telling people they will need to re enter all their info. I don't have the problem so I can't vouch for it working or not. People are claiming the fix does not work. Some are claiming they have to re enter all of their info.
    08-27-2014 02:28 PM
  3. B. Diddy's Avatar
    If you Clear Data from the app, then yes, you may have to reenter the information.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    08-27-2014 04:12 PM
  4. Christine726's Avatar
    They had me do that a few days ago, and no, it didn't work.

    Posted via the Android Central App
    08-28-2014 02:09 AM
  5. Christine726's Avatar
    I cannot use my Wi-Fi due to this error....or could it be something else please chime on with ideas

    Posted via the Android Central App
    08-29-2014 06:17 PM
  6. grumpygramps1's Avatar
    Fortunately I'm not having any of the problems a lot people are reporting. I wish this would get fixed though. Sorry I cant be any assistance.
    08-30-2014 05:33 AM
  7. espio's Avatar
    I only get the message saying smith.apk is disabled when I restart my phone. When I power the phone completely down and then turn it back on the message doesn't appear.
    08-30-2014 03:34 PM
  8. MotorDr's Avatar
    Interesting.
    I get the smith message both when I restart and when I shut down and then start my phone.
    Sprint HTC One M7 harware version 0004 Software version 5.03.651.3 Android 4.4.2 Sense 6.0
    09-03-2014 03:23 PM
  9. LTrane's Avatar
    Interesting.
    I get the smith message both when I restart and when I shut down and then start my phone.
    Sprint HTC One M7 harware version 0004 Software version 5.03.651.3 Android 4.4.2 Sense 6.0
    Same here!
    09-04-2014 11:41 AM
  10. Christine726's Avatar
    It's COMPLETELY frustrating, for over a fu**ing month I haven't been able to use ANY Wi-Fi. I've spoken to HTC several times and they have no answers as to when or IF any OTA will be available any time soon.

    Posted via the Android Central App
    09-10-2014 07:51 AM
  11. dalebert54's Avatar
    It's COMPLETELY frustrating, for over a fu**ing month I haven't been able to use ANY Wi-Fi. I've spoken to HTC several times and they have no answers as to when or IF any OTA will be available any time soon.

    Posted via the Android Central App
    Both my wife and myself have had the Smith message but have had no impact on functionality, as have many others here and on the Sprint forum. We have been able to just swipe the message away and it stays gone until next restart.
    Have you taken the extreme measure of doing a factory reset on your phone? This is a PITA, but could be a possible fix, and you may have an unrelated problem that presented at the same time as the expiration of the Smith application. When all else fails, start over from scratch.
    09-11-2014 12:45 PM
  12. grumpygramps1's Avatar
    Both my wife and myself have had the Smith message but have had no impact on functionality, as have many others here and on the Sprint forum. We have been able to just swipe the message away and it stays gone until next restart.
    Have you taken the extreme measure of doing a factory reset on your phone? This is a PITA, but could be a possible fix, and you may have an unrelated problem that presented at the same time as the expiration of the Smith application. When all else fails, start over from scratch.
    I've done this. and while it did not show up initially upon a re-start it came back on subsequent re-starts. With this being said, I'm still lucky not to have the issues that Christine 726 and others seem to be having. As others have mentioned all I have to do is swype awat the notification.
    09-12-2014 05:30 AM
  13. Christine726's Avatar
    Thanks Dalebert54, did the reset, didn't work..just very, very frustrated

    Posted via the Android Central App
    09-13-2014 07:44 AM
  14. grumpygramps1's Avatar
    Hello all. Well I received a software update this morning (on Sprint) and seems to have resolved this smith expired issue. The update I received is 5.05.651.2 Hardware version 0004. Hope this helps some of y'all as well.
    10-15-2014 07:51 AM
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