1. AC Question's Avatar
    my photos music and every other file seems to be deleted from my phone. but when i checked the phone storage detail i seems to have around 8 GB of space used for "others" which im sure missing files. where did they go?
    i have treied deleting the .nomedia file and rebooting but it didnt work. Help
    01-31-2016 08:40 AM
  2. AlphaTango414's Avatar
    Are you using a file manager app to look on your phone storage?
    srkmagnus likes this.
    01-31-2016 08:51 AM
  3. bipx's Avatar
    yes.im using a file manager app the default one and es file explorer . couldnt find with either. even tried wiping cache partition.
    01-31-2016 09:15 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! What if you connect the phone to your computer via USB and use Windows Explorer to look through the phone's directories?
    01-31-2016 10:36 PM
  5. bipx's Avatar
    it says its empty
    02-01-2016 12:28 AM
  6. B. Diddy's Avatar
    What directories were the files stored in? Were the photos in /DCIM/Camera (or /DCIM/100Media, which is what I think HTC does)? Were the downloads in the Download directory?

    See if there is a LOST.DIR directory anywhere. Is that full of files?
    02-01-2016 02:26 AM
  7. bipx's Avatar
    What directories were the files stored in? Were the photos in /DCIM/Camera (or /DCIM/100Media, which is what I think HTC does)? Were the downloads in the Download directory?

    See if there is a LOST.DIR directory anywhere. Is that full of files?
    yes thats where the pictures were stored.but right now its empty except for a picture i just took. nope even the downloaded files are missing.although the file names and thumbnails without image were there none of the files could be opened. same case with music the names were all there but couldnt be played. after restarting my phone even that disappeared
    02-01-2016 06:31 AM
  8. bipx's Avatar
    i tried connecting it my computer again it says my phone only has total space of 25.4 GB when i check my phone it says it has 32 Gb total space, so that 7 gb of data isnt being read by the computer
    02-01-2016 06:35 PM
  9. B. Diddy's Avatar
    i tried connecting it my computer again it says my phone only has total space of 25.4 GB when i check my phone it says it has 32 Gb total space, so that 7 gb of data isnt being read by the computer
    The computer won't be able to read the protected system files and preinstalled bloatware app files, which probably accounts for that 7 GB.

    You haven't mentioned yet if you looked in the LOST.DIR directory (if it's present).
    srkmagnus likes this.
    02-01-2016 09:06 PM
  10. bipx's Avatar
    nope couldnt find a LOST.DIR
    02-02-2016 02:50 PM
  11. bipx's Avatar
    The computer won't be able to read the protected system files and preinstalled bloatware app files, which probably accounts for that 7 GB.

    You haven't mentioned yet if you looked in the LOST.DIR directory (if it's present).
    normally it shows 32 GB as total space though
    02-02-2016 02:52 PM
  12. B. Diddy's Avatar
    normally it shows 32 GB as total space though
    Oh right--you mean in the Properties when you right-click it in Windows Explorer?

    I'm starting to wonder if there's a problem with the eMMC onboard memory chips.
    02-02-2016 05:22 PM
  13. bipx's Avatar
    also all new files get stored in a folder called sdcard which is strange because my phone doesnt have a sdcard and i dont remember seeing this folder before
    02-04-2016 05:33 PM
  14. B. Diddy's Avatar
    Internal Storage is often referred to as sdcard (or sdcard0) in the file manager, because it acts like an SD card, even though it's nonremovable. A removable SD card might be called sdcard1 or ext-sdcard.
    02-05-2016 12:04 AM
  15. bipx's Avatar
    Is there no way I can recover my files ?
    02-06-2016 10:47 PM
  16. B. Diddy's Avatar
    It's really hard to say, because I'm not sure what may have caused this to happen. Can you recall anything odd with the phone just before this happened? Did it crash and reboot on its own at some point? Did you get a recent system update?

    Try booting into Safe Mode: https://support.t-mobile.com/docs/DOC-11779
    02-07-2016 02:17 AM
  17. bipx's Avatar
    nope. but i did get this notification thing from my file manager that it wanted to clean up some unnecessary files that was taking up space. it seemed like it was only going to delete the apk of installed apps and remaining files of apps i had uninstalled so i pressed okay. i didnt even know my files were gone since all the thumbnails were there.
    02-07-2016 09:49 PM
  18. B. Diddy's Avatar
    Was this the stock file manager, or some 3rd party file manager?

    Also, did you try Safe Mode?
    02-07-2016 11:37 PM
  19. bipx's Avatar
    a 3rd party file manager. i was still empty on safe mode.
    02-08-2016 02:18 AM
  20. B. Diddy's Avatar
    Which file manager was it? What was the exact cleanup function you selected?
    02-08-2016 09:55 PM
  21. bipx's Avatar
    es file manager probably. it just showed up in my notification far saying it would clean up unnecessary large files taking up space. It was only 1GB worth of files and seemed to be only apks cache files and some other files that i couldnt recognize
    02-09-2016 02:19 PM
  22. bipx's Avatar
    some of them looked like text files
    02-09-2016 02:30 PM
  23. B. Diddy's Avatar
    Sorry, but I just can't be sure how this happened. ES File Explorer is generally reliable, although some people question the company's integrity when it comes to data privacy. I suppose it's possible that something went wrong with that cleanup, leading to some kind of data corruption. But this is all speculation.
    02-09-2016 10:20 PM
  24. bipx's Avatar
    ill probably just format my phone.if i cant recover that 7GB of files , no point for it to be taking up so much space. Thank you for your help!
    B. Diddy likes this.
    02-10-2016 10:00 AM

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