08-19-2016 04:38 AM
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  1. Eclipse2K's Avatar
    Just got off the phone with a very informative HTC customer representative.

    He gave me three options (for which all are free of charge, phone covered under warranty)...

    1) Send the phone in for repairs (leaves me phone-less)
    2) Send the phone in, receive a brand spankin' new one...NOT a refurbished one...get charged $20 for shipping (leaves me phone-less)
    3) HTC sends a brand spankin' new phone to my house, places hold for cost of phone on my credit card, get charged $30 for shipping (hey...I'm not phone-less!)

    I'm thinking option 3.

    I'm just glad this is covered. I learned my lesson!
    Option 3 is by far the only reasonable option. Lol

    Samsung Galaxy S5 (Verizon)
    05-17-2014 06:57 PM
  2. chazglenn3's Avatar
    These are the exact options offered on the HTC Advantage plan. I suspect if you use it to get a new phone due to your lens cover issue, you will no longer be protected if your screen gets broken in the first six months. I'm going to live with the lens until the end of my six months just in case my screen gets broken, then have it replaced.
    05-17-2014 08:29 PM
  3. Preformer19's Avatar
    I went with option 3!

    Should be here Wednesday...

    And now I wait...
    05-17-2014 08:49 PM
  4. nj1266's Avatar
    The thing I like about the iPhone is the physical Apple store. Just take the phone and exchange it. It even works with third party extended warranty like Squaretrade. My 5 had a bad battery that developed beyond the one year apple warranty. Took it to the store, I paid $260ish for a brand new phone and got reimbursed by ST. No wait, no harm, no foul.


    Sent from my iPhone using Tapatalk
    05-17-2014 09:14 PM
  5. clborden's Avatar
    Just got off the phone with a very informative HTC customer representative.

    He gave me three options (for which all are free of charge, phone covered under warranty)...

    1) Send the phone in for repairs (leaves me phone-less)
    2) Send the phone in, receive a brand spankin' new one...NOT a refurbished one...get charged $20 for shipping (leaves me phone-less)
    3) HTC sends a brand spankin' new phone to my house, places hold for cost of phone on my credit card, get charged $30 for shipping (hey...I'm not phone-less!)

    I'm thinking option 3.

    I'm just glad this is covered. I learned my lesson!
    Did you use your HTC Advantage coverage? Or are they doing this free and acknowledging they have a problem?
    05-18-2014 01:46 AM
  6. Josiah Shoemaker's Avatar
    I made an account just to thank sillyphillie and Skyway for recommending trying to scratch off the coating, you saved me and alot of other people money.

    My m8 lense was scratching horribly, and I didn't understand why. I baby the living hell out of this phone. It is in a commuter case I make sure that it is the only thing in my right pocket (no keys, no change, ect), but it was getting these horrible scratches. I was trying to take a picture of a room in my house today and it was so blurry (its below) that the light from a window was just hazing the whole photo.
    HTC One (M8): Camera Lens Issue-ahi4ga3.jpg

    So I gave up and started searching and I found this thread, and read all of it. I didn't see any before and after pictures to confirm the scratching off the film theory, so I am making them. IT WORKS To all the people paying, don't. All I did was take my fingernail and scratch it off. I didn't have time to do all of it, I just did the area where the lense actually uses, but if I had time I'd do the rest. Here are the before and after pics.

    The lense, scratched to all hell for no reason.
    HTC One (M8): Camera Lens Issue-whomk7l.jpg

    after scratching the coating off. You can see the color of the lense has actually changed.
    HTC One (M8): Camera Lens Issue-ew3bs17.jpg
    HTC One (M8): Camera Lens Issue-432utbv.jpg

    and a picture of the room after the fix.
    HTC One (M8): Camera Lens Issue-5jeltxq.jpg
    05-18-2014 11:20 AM
  7. blink1me82's Avatar
    I made an account just to thank sillyphillie and Skyway for recommending trying to scratch off the coating, you saved me and alot of other people money.

    My m8 lense was scratching horribly, and I didn't understand why. I baby the living hell out of this phone. It is in a commuter case I make sure that it is the only thing in my right pocket (no keys, no change, ect), but it was getting these horrible scratches. I was trying to take a picture of a room in my house today and it was so blurry (its below) that the light from a window was just hazing the whole photo.
    Click image for larger version. 

Name:	ahi4GA3.jpg 
Views:	134 
Size:	137.8 KB 
ID:	118799

    So I gave up and started searching and I found this thread, and read all of it. I didn't see any before and after pictures to confirm the scratching off the film theory, so I am making them. IT WORKS To all the people paying, don't. All I did was take my fingernail and scratch it off. I didn't have time to do all of it, I just did the area where the lense actually uses, but if I had time I'd do the rest. Here are the before and after pics.

    The lense, scratched to all hell for no reason.
    Click image for larger version. 

Name:	wHOMK7l.jpg 
Views:	149 
Size:	459.8 KB 
ID:	118801

    after scratching the coating off. You can see the color of the lense has actually changed.
    Click image for larger version. 

Name:	Ew3bS17.jpg 
Views:	149 
Size:	195.9 KB 
ID:	118802
    Click image for larger version. 

Name:	432UTBv.jpg 
Views:	142 
Size:	428.6 KB 
ID:	118803

    and a picture of the room after the fix.
    Click image for larger version. 

Name:	5JELtxQ.jpg 
Views:	140 
Size:	246.0 KB 
ID:	118804
    Wow... what a difference! Thanks for sharing.
    xunholyx and ez2bgman like this.
    05-18-2014 12:30 PM
  8. ugxvibe's Avatar
    I made an account just to thank sillyphillie and Skyway for recommending trying to scratch off the coating, you saved me and alot of other people money.

    My m8 lense was scratching horribly, and I didn't understand why. I baby the living hell out of this phone. It is in a commuter case I make sure that it is the only thing in my right pocket (no keys, no change, ect), but it was getting these horrible scratches. I was trying to take a picture of a room in my house today and it was so blurry (its below) that the light from a window was just hazing the whole photo.


    So I gave up and started searching and I found this thread, and read all of it. I didn't see any before and after pictures to confirm the scratching off the film theory, so I am making them. IT WORKS To all the people paying, don't. All I did was take my fingernail and scratch it off. I didn't have time to do all of it, I just did the area where the lense actually uses, but if I had time I'd do the rest. Here are the before and after pics.

    The lense, scratched to all hell for no reason.


    after scratching the coating off. You can see the color of the lense has actually changed.


    and a picture of the room after the fix.
    Looks good, if my replacement lens starts doing it again I will surely get it off myself. I sent mine in knowing full well it was a manufacture problem and I did not want them to see anything that looked like I was messing with it. Fortunately after talking to the right people it got taken care of using the phones manufacture warranty and not Advantage.
    05-18-2014 12:30 PM
  9. Preformer19's Avatar
    Did you use your HTC Advantage coverage? Or are they doing this free and acknowledging they have a problem?
    While they are doing it for "free" (I only have to pay the shipping charge), I asked the customer representative and he stated that if I were to hypothetically crack the screen on the replacement phone they are sending me a week after receiving it, I would not be covered, because I would have already received a manufacturers phone as per the HTC's device swap. It is only a one-time thing, and after this, I would not be covered under HTC's Advantage plan.
    05-18-2014 01:56 PM
  10. Skyway's Avatar
    I made an account just to thank sillyphillie and Skyway for recommending trying to scratch off the coating, you saved me and alot of other people money.

    My m8 lense was scratching horribly, and I didn't understand why. I baby the living hell out of this phone. It is in a commuter case I make sure that it is the only thing in my right pocket (no keys, no change, ect), but it was getting these horrible scratches. I was trying to take a picture of a room in my house today and it was so blurry (its below) that the light from a window was just hazing the whole photo.
    Click image for larger version. 

Name:	ahi4GA3.jpg 
Views:	134 
Size:	137.8 KB 
ID:	118799

    So I gave up and started searching and I found this thread, and read all of it. I didn't see any before and after pictures to confirm the scratching off the film theory, so I am making them. IT WORKS To all the people paying, don't. All I did was take my fingernail and scratch it off. I didn't have time to do all of it, I just did the area where the lense actually uses, but if I had time I'd do the rest. Here are the before and after pics.

    The lense, scratched to all hell for no reason.
    Click image for larger version. 

Name:	wHOMK7l.jpg 
Views:	149 
Size:	459.8 KB 
ID:	118801

    after scratching the coating off. You can see the color of the lense has actually changed.
    Click image for larger version. 

Name:	Ew3bS17.jpg 
Views:	149 
Size:	195.9 KB 
ID:	118802
    Click image for larger version. 

Name:	432UTBv.jpg 
Views:	142 
Size:	428.6 KB 
ID:	118803

    and a picture of the room after the fix.
    Click image for larger version. 

Name:	5JELtxQ.jpg 
Views:	140 
Size:	246.0 KB 
ID:	118804
    You're welcome! I'm glad I could help and everything worked for you! I would recommend getting a camera lens protector (just like a screen protector except it covers your camera lens) to help protect it.

    Posted via Android Central App
    05-18-2014 02:45 PM
  11. artofdesign's Avatar
    I've updated my first post(thread creator) in effort mainly to save future searchers time.
    Thanks to everyone who shared their findings and also to those who shared about interactions with HTC regarding this issue.

    Sent from my HTC One_M8 using Tapatalk
    BigDinCA likes this.
    05-18-2014 04:07 PM
  12. clborden's Avatar
    While they are doing it for "free" (I only have to pay the shipping charge), I asked the customer representative and he stated that if I were to hypothetically crack the screen on the replacement phone they are sending me a week after receiving it, I would not be covered, because I would have already received a manufacturers phone as per the HTC's device swap. It is only a one-time thing, and after this, I would not be covered under HTC's Advantage plan.
    Gotcha...could you keep us updated on how you make out with the replacement device? If the new one scratches or not?...especially if it doesn't. It'll seem more like a batch had the issue instead of all of them.
    05-18-2014 05:06 PM
  13. Preformer19's Avatar
    Gotcha...could you keep us updated on how you make out with the replacement device? If the new one scratches or not?...especially if it doesn't. It'll seem more like a batch had the issue instead of all of them.
    I will.

    I actually switched the device swap plan from them sending me a new device (and sending mine back when I get the new one) to me sending my device in (and them sending me a new one once they get it), so it may take a couple days.

    There's also been confusion as to whether or not this device will be brand new from the manufacturer or whether it will be a manufacturer's refurbished. I've received different answers from the few customer service representatives I've talked to, so it'll be interesting to see what I actually get.
    05-18-2014 05:36 PM
  14. eyecon82's Avatar
    Just got off the phone with a very informative HTC customer representative.

    He gave me three options (for which all are free of charge, phone covered under warranty)...

    1) Send the phone in for repairs (leaves me phone-less)
    2) Send the phone in, receive a brand spankin' new one...NOT a refurbished one...get charged $20 for shipping (leaves me phone-less)
    3) HTC sends a brand spankin' new phone to my house, places hold for cost of phone on my credit card, get charged $30 for shipping (hey...I'm not phone-less!)

    I'm thinking option 3.

    I'm just glad this is covered. I learned my lesson!
    Option 3 is certainly the way to go

    Samsung can learn a lot from option 3
    -Sent from Tapatalk
    05-18-2014 08:55 PM
  15. Preformer19's Avatar
    Option 3 is certainly the way to go

    Samsung can learn a lot from option 3
    -Sent from Tapatalk
    I've actually switched to option 2.

    Will let you all know how it goes.
    05-19-2014 09:19 AM
  16. Josiah Shoemaker's Avatar
    I have figured out what causes the lense hazing. The phone getting hot, weakens the protective coating causing it to be easily scratched or haze. I was looking through my gallery and saw that friday, my phone was taking perfectly clear photos, I didn't notice the hazing till Saturday night, the only thing I did Saturday was go on a long car ride. I was playing alot of games and listening to music for a couple hours straight and my phone got really hot, I didnt think anything of it, since i had owned a m7 before the m8, which got really hot too.

    So to test my theory, i took a heat gun and heated the front facing camera, which at the time was perfectly clear. Using a infrared thermometer, i measured the lens to be 115-120F. At which point the hazing started to happen. Proving my theory.

    I have another theory, part of the reason why almost only people with cases are getting this, is because the case provides insulation, not allowing the phone to properly cool. Idk how to prove that one though.

    TLDR: Heat causes the coating on the lens to weaken/haze
    Eclipse2K likes this.
    05-19-2014 03:19 PM
  17. eyecon82's Avatar
    05-19-2014 04:36 PM
  18. ugxvibe's Avatar
    Did someone here write that Cult of Android article? They used my photo, my scratches are copywritten.

    Sent from my ADR6400L using Tapatalk
    xunholyx likes this.
    05-19-2014 05:26 PM
  19. eyecon82's Avatar
    Did someone here write that Cult of Android article? They used my photo, my scratches are copywritten.

    Sent from my ADR6400L using Tapatalk
    i believe once you post a photo to this site, and any forum really, the site gains access to your copyrighted photo....in the TOS
    05-19-2014 05:36 PM
  20. ugxvibe's Avatar
    I was kidding

    Sent from my ADR6400L using Tapatalk
    05-19-2014 08:01 PM
  21. Kathryn Miranda's Avatar
    Why in the world would you pay anything when you just spent $700 to buy the product, and it has a 1yr warranty, right? Issues like this is just unacceptable for a brand new device! I don't care if it's only $30 for shipping, that's not cool, they should cover the costs 100%. I see lots of people complaining these days about customer service & quality issues, we need to complain louder. My husband and I are getting our M8's tomorrow, I can't wait to grill t-mobile about the lens problem before I even turn on my device. I wish I would have seen this post a few days ago when I was in the store ordering my phone, the guy who came in with a scratched lens would have been informed by me.Thank you everyone on this post for sharing!
    Just got off the phone with a very informative HTC customer representative.

    He gave me three options (for which all are free of charge, phone covered under warranty)...

    1) Send the phone in for repairs (leaves me phone-less)
    2) Send the phone in, receive a brand spankin' new one...NOT a refurbished one...get charged $20 for shipping (leaves me phone-less)
    3) HTC sends a brand spankin' new phone to my house, places hold for cost of phone on my credit card, get charged $30 for shipping (hey...I'm not phone-less!)

    I'm thinking option 3.

    I'm just glad this is covered. I learned my lesson!
    Eclipse2K likes this.
    05-20-2014 03:49 AM
  22. ugxvibe's Avatar
    Just to be clear, in my case I didn't pay a dime. HTC paid shipping both ways and covered the lens under warranty. Luckily, or sadly, I had my old Thunderbolt to use in the meantime.

    Sent from my ADR6400L using Tapatalk
    05-20-2014 03:55 AM
  23. isdaako's Avatar
    Just to be clear, in my case I didn't pay a dime. HTC paid shipping both ways and covered the lens under warranty. Luckily, or sadly, I had my old Thunderbolt to use in the meantime.

    Sent from my ADR6400L using Tapatalk
    But, you had the power of Twitter?
    05-20-2014 05:42 AM
  24. ugxvibe's Avatar
    Yes, but hopefully might plight may have changed the way they look at other phones that come in with the same problem.

    Sent from my ADR6400L using Tapatalk
    05-20-2014 05:49 AM
  25. John Keogh's Avatar
    Before and after i polished the glass covering the lens .. HTC One (M8): Camera Lens Issue-10303175_553061898143977_1420554011953445307_n.jpgHTC One (M8): Camera Lens Issue-10308554_552990794817754_182608762672127949_n.jpg
    05-20-2014 09:31 AM
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