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  1. Jeff Harris's Avatar
    My screen has a small corner by the home screen button that looks like it's coming in glued. I contacted HTC, they said it's under warranty, and not the HTC advantage, due to screen not being broke.
    They said I could get a swap for a new phone under warranty, for $29 overnight shipping. Said there is a $599 hold on a credit card until they determine if it's warranty claim.

    I know it's warranty, because it's under the glass. But, since I have some pin head size marks on the case from hitting concrete, should I worry that they will say it's not warranty (even though it is) and charge me the cost of the new swapped phone?

    Posted via Android Central App on my HTC One M8
    05-18-2014 02:21 PM
  2. Preformer19's Avatar
    My screen has a small corner by the home screen button that looks like it's coming in glued. I contacted HTC, they said it's under warranty, and not the HTC advantage, due to screen not being broke.
    They said I could get a swap for a new phone under warranty, for $29 overnight shipping. Said there is a $599 hold on a credit card until they determine if it's warranty claim.

    I know it's warranty, because it's under the glass. But, since I have some pin head size marks on the case from hitting concrete, should I worry that they will say it's not warranty (even though it is) and charge me the cost of the new swapped phone?
    After receiving the defective device, HTC does a diagnostic test on the device to make sure that the claimed damage is under warranty. If there is damage that exists to the device that is NOT under the warranty, whether it is related to your original problem or not, HTC will send you a quote to fix the damage to the device (that is not under warranty). From what the HTC customer representative stated (I was going the same route as you, before I switched over to the swap where I send my device in first, and then they send the new one to me), you can only review these charges, and they will be charged to your credit card account automatically, no matter what. However, if you had chosen to send your device into HTC first (and wait for them to send you a new one), they would first look over the device, and then would send you a quote for any damage to the device not under warranty. Here, you would be able to accept the quote, pay it, and have a new device sent to you, OR, you could refuse to pay the quote, and they would send the defective device back to you.

    Hope that helps.
    05-18-2014 03:09 PM
  3. Jeff Harris's Avatar
    I just have some pin head size marks on back if case from the first 5 minutes I had it. The screen looks perfect, except a tiny corner where the on screen buttons are. Looks like adhesive coming undone under glass. Wasn't there when I got it. Just noticed yesterday. So it should be a warranty issue.

    Posted via Android Central App on my HTC One M8
    05-18-2014 08:56 PM
  4. Preformer19's Avatar
    I just have some pin head size marks on back if case from the first 5 minutes I had it. The screen looks perfect, except a tiny corner where the on screen buttons are. Looks like adhesive coming undone under glass. Wasn't there when I got it. Just noticed yesterday. So it should be a warranty issue.

    Posted via Android Central App on my HTC One M8
    Like I said, if they find anything not under warranty, they'll quote you, and you'll have to pay it.
    05-18-2014 09:14 PM
  5. Jeff Harris's Avatar
    Gotcha.

    Posted via Android Central App on my HTC One M8
    05-18-2014 09:49 PM
  6. y2jdmbfan's Avatar
    I just have some pin head size marks on back if case from the first 5 minutes I had it. The screen looks perfect, except a tiny corner where the on screen buttons are. Looks like adhesive coming undone under glass. Wasn't there when I got it. Just noticed yesterday. So it should be a warranty issue.

    Posted via Android Central App on my HTC One M8
    Don't worry about the small marks, I had the same on mine, and they didn't give me any problems. I did the advanced replacement in the USA.
    Jeff Harris likes this.
    05-18-2014 09:49 PM
  7. RRHMJ23's Avatar
    Their warranty only covers screen damage?
    05-19-2014 12:04 AM
  8. Dizfunctions's Avatar
    Their warranty only covers screen damage?
    No. They have a program that will replace an accidentally broken screen once within a six month time period. However, of the phone is defective then it will be covered under warranty and you'll still have the six months free accidental damage for your screen.
    05-19-2014 12:46 AM
  9. Jeff Harris's Avatar
    I was just worried about the overnight shipping option. $29, I get a new m8, then send mine in, and if they determine its a warranty issue, they cancel the $599 pending charge on my card. if they say it is a non warranty issue ( which it isn't, screen corner looks like its coming unglued) they canjust charge my card the $599 and im screwed? that's what scares me ....
    05-19-2014 10:21 AM
  10. Preformer19's Avatar
    I was just worried about the overnight shipping option. $29, I get a new m8, then send mine in, and if they determine its a warranty issue, they cancel the $599 pending charge on my card. if they say it is a non warranty issue ( which it isn't, screen corner looks like its coming unglued) they canjust charge my card the $599 and im screwed? that's what scares me ....
    No.

    They will only charge what it takes to fix the problem (if it is a non-warranty issue).
    Jeff Harris likes this.
    05-19-2014 10:24 AM
  11. Jeff Harris's Avatar
    I completed my chat with htc service. im going to do the $29/overnight of a new phone, and send mine back. the rep. said the pin head size marks on the back shouldn't be an issue. said the corner of the screen coming unglued/excess glue should be covered by warranty. they didnty think i'd be charged any for "repairs". just a swap.
    05-19-2014 02:00 PM
  12. Jeff Harris's Avatar
    My new m8 should be here Friday. Hope the swap goes well.

    Posted via Android Central App on my HTC One M8
    05-23-2014 01:19 AM
  13. Preformer19's Avatar
    My new m8 should be here Friday. Hope the swap goes well.

    Posted via Android Central App on my HTC One M8
    Let us know if it is a BRAND NEW device or if it is a refurbished one.

    I've gotten several answers from the HTC reps regarding whether it is indeed new or a refurb.
    05-23-2014 02:04 AM
  14. stlrfan78's Avatar
    No clue if it's refurbished. Came in a different HTC box,from the service center. Phone only. No manuals,charger,etc. Looks like a brand new phone. Build looks very solid on this one. No defects.

    Posted via Android Central App
    05-23-2014 11:02 PM
  15. stlrfan78's Avatar
    They told me they try to send new phones,unless the demand us high,and a refurbished one might be sent.

    Posted via Android Central App
    05-24-2014 11:22 AM
  16. omgitsjoe's Avatar
    My new m8 should be here Friday. Hope the swap goes well.

    Posted via Android Central App on my HTC One M8
    How did this go Jeff ? Hope you got a brand new one ? I felt so bad when I first saw your post about dropping the phone like seconds after your purchase !?

    Sent from my HTC One_M8 using Tapatalk
    05-25-2014 01:59 PM
  17. Preformer19's Avatar
    How did this go Jeff ? Hope you got a brand new one ? I felt so bad when I first saw your post about dropping the phone like seconds after your purchase !?
    Same. I had a hard feeling in pit in my stomach after reading that!!!
    stlrfan78 likes this.
    05-25-2014 02:58 PM
  18. stlrfan78's Avatar
    How did this go Jeff ? Hope you got a brand new one ? I felt so bad when I first saw your post about dropping the phone like seconds after your purchase !?

    Sent from my HTC One_M8 using Tapatalk
    i recieved a phone friday, and sent mine off to htc tuesday. the replacement phone looks perfect, except i noticed a tiny 1/8-1/4 inch scratch on the center of the screen. i called, and they said i could get another replacement, as they want 100% satisfaction.
    i was going to get a tempered glass screen protector for it anyway, ( on order from amazon). i was going to live with it, but i said, why not? i should get a good one im happy with.
    and as far as the marks on mine , they said its not a problem, unless its a huge dent or something......
    ill call em back monday after they get my old one, and everything is good, im not paying another $29 for overnight shipping, since the replacement has a tiny scratch on the screen.
    it only bugs me because i can feel it when i rub a fingernail across it. . cant see it when the screen is on though.......
    overall, very happy with HTC service
    05-28-2014 08:45 AM
  19. C_McChesney's Avatar
    I know I'm a ittle late to this convo but, fyi, I git a refurbished fone.. and it didn't work well! Lots of problems.. took a couple weeks to get it fixed (kept trying to fix through sprint) and then they tried to tell me that I was out of warranty when we finally decided there was nothing that could be done.. a sprint customer rep called HTC and told them the situation... They are overnighting a new fone - no charge... hopefully this one will work!
    oditius likes this.
    08-04-2014 07:33 PM
  20. stlrfan78's Avatar
    I sent that one back, and got another this time not a refurbished one. It's perfect

    Posted via Android Central App
    08-06-2014 01:17 PM
  21. Saurabh Shrivastava1's Avatar
    if anyone replace his phone under warranty pls share your experience. and can i replace my phone direct htc online complain?
    01-03-2015 11:29 AM
  22. chris newsom1's Avatar
    I had my Verizon M8 for two weeks when the screen went totally black. Took it back and Verizon replaced within 3 days. I asked if they get a lot of returns/problems with the M8 and they said very rarely. Replacement is working great. Love my M8.

    Posted via the Android Central App
    01-03-2015 01:56 PM
  23. mugenlude19's Avatar
    I am sending my HTC One M8 out to HTC repair center in Texas for the third time for microphone issues on Monday. My mic stopped working intermittently 20 days after I got the phone.

    I bought a Verizon Wireless version unlocked when I was rep still in July 2014. I requested a new phone right away and they wouldn't do it. Nor would Verizon because it was technically unlocked which being a rep I thought was complete bull****.

    So this is the 3rd time I requested that they replace my dud of a device and they refused. I petitioned that if the phone has the same issue the 4th time that I will demand a new device. I love HTC and support their products since the EVO 4G my first smartphone. I hope they do it right this time. I am beyond inconvenienced and 2-3 weeks after each repair it stops working again.

    Posted via the Android Central App
    01-04-2015 03:02 AM
  24. Binxiboobear's Avatar
    I sent my HTC one m8 to HTC for repair. The gps notification kept coming on every 5 minutes and nobody had any idea. 3 weeks later, they send the phone back saying they could not duplicate the issue and sent my phone to the wrong address. I wanted to use them bc I don't want a refurbished phone, however, I will not use the service again I don't think. I have no idea if the phone is fixed, but, I will know soon enough.
    Good luck.

    Posted via the Android Central App
    01-10-2015 12:20 AM
  25. pradeepasnew's Avatar
    my htc one having charging problem and i contact htc care they have replaced my my htc one phone.
    05-04-2015 02:30 AM
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