Scratch on screen

Jeff Harris

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Feb 1, 2013
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so long story short, some might remember my story about dropping my new m8 out of the bag, as I walked out of the store, creating several small dimples on the back. the screen had a small area on the bottom left, where it looked to be unglued from screen glass.
I sent it in, HTC sent me a new replacement, which has a tiny 1/8 " scratch in the center of the screen. you can feel it with your fingernail, but can only see when screen is off.
should I suck it up and keep it, or send it back for another replacement?
would a tempered glass screen protector make it not visible? I have one on order....
 

sitlet

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If you got into a car accident, would you be ok if the body shop put a scratch on your door after you paid for the repair?
 

ugxvibe

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Send it back. I would deal with some cosmetic issues or even a scratch or 2 if it was not on the most used part of the phone. I couldn't look at that everyday and not be aggravated. Other option.. HTC Advantage unless that is what you used to have it replaced.
 

sparker04

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so long story short, some might remember my story about dropping my new m8 out of the bag, as I walked out of the store, creating several small dimples on the back. the screen had a small area on the bottom left, where it looked to be unglued from screen glass.
I sent it in, HTC sent me a new replacement, which has a tiny 1/8 " scratch in the center of the screen. you can feel it with your fingernail, but can only see when screen is off.
should I suck it up and keep it, or send it back for another replacement?
would a tempered glass screen protector make it not visible? I have one on order....

I would send it back. Why settle for less? And you seem like you want to take good care of it....just an unfortunate accident but I would send it back in.
 

Jeff Harris

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Still awaiting inspection after 5 days of my old one. have to wait for it to clear, then call htc again to reswap it out. they documented it last week,noting it had a scratch. should be an easy re-swap
 

stlrfan78

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Feb 28, 2011
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So my original m8 passed HTC exchange, the replacement with scratched screen goes back Friday or Monday. New one on the way!

Posted via Android Central App
 

huskers15

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Jan 25, 2011
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Still awaiting inspection after 5 days of my old one. have to wait for it to clear, then call htc again to reswap it out. they documented it last week,noting it had a scratch. should be an easy re-swap

Do you know if HTC checks for unlocked and s off??

Sent from my HTC6525LVW using AC Forums mobile app
 

ugxvibe

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Does HTC check if you are s off and unlocked??

Sent from my HTC6525LVW using AC Forums mobile app

When I sent my phone in for the lens replacement I was unlocked and S-off. I'm in Verizon too, who took away the ability to unlock in the first place.. they fixed it free.

Sent from my HTC6525LVW using Tapatalk
 

huskers15

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When I sent my phone in for the lens replacement I was unlocked and S-off. I'm in Verizon too, who took away the ability to unlock in the first place.. they fixed it free.

Sent from my HTC6525LVW using Tapatalk

I want to do the advanced exchange where I can get the phone over nighted

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stlrfan78

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Mine was advanced exchange, overnighted, they waved the $29 fee, since my first replacement was scratched. 2nd one wrapped just like a new one, that's why I think my first one was a refurbished one. This one got a tempered glass screen protector and case on it before I set it up.

Posted via Android Central App
 
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