1. Ed Carden's Avatar
    I recently switched from the regular 3 way slide lock screen to a PIN unlock. I only intended to do this briefly, just to keep people from messing with my phone while it was charging. Anyway, when I tried to switch it back I found that the options Lock Screen, No Lock Screen, and Face Unlock were grayed out with the message "disabled by administrator, encryption policy, or credential storage". I didn't make any changes to any of those things (unless I did it unknowingly) so I'm not sure why this is happening. I'm running non-rooted stock Verizon Sense 6. Anyone else have this issue or know how to fix it? I like being able to have an easy lock screen most of the time.
    07-27-2014 08:46 PM
  2. Mooncatt's Avatar
    Go to settings > security > screen lock. It should prompt you to enter your pin. Enter it, then you can select which lock screen you wish to use. It's an additional security check to require verifying your current pin before changing it, to make sure you're the owner/administrator.
    07-27-2014 09:24 PM

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