1. Jhaves88's Avatar
    Hello,

    I have recently bought a HTC ONE M8 whilst in the U.S. I have returned to the UK and unlocked it. I have placed a UK operator sim in (EE). I am able to make calls and text messages, however when away form WIFI I get the following error messages for data:

    You are offline. Wi-Fi and mobile data are turned off (This isn't true, I've triple checked in settings)

    Error code: ERR_INTERNET_DISCONNECTED


    Wondering what to do? If I go back to WiFI all is fine. In settings mobile data is switched on. I have re-registered on network through the 'Mobile network settings' screen. For one month I was using another network (giff gaff) with no issue like this.

    More info:
    Android: 4.4.4
    Network mode: GSM/WCDMA/LTE auto
    Network operators: EE

    Help Please!
    11-17-2014 05:26 AM
  2. Mystikal777's Avatar
    In Mobile Network Settings, under Network Mode do you have the option to switch to just GSM/LTE only? If that doesn't work, can you try going into Settings > Power > Fast Boot and unchecking Start Up and shut down quickly, switch off your phone, remove the sim, insert sim back in, then boot up the phone and see if that might help.
    11-17-2014 07:10 AM
  3. IAmSixNine's Avatar
    Not sure about your carrier but in the US we have to also have the correct APN settings.
    11-18-2014 10:51 AM

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