07-06-2017 03:58 PM
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  1. Robert Braddock's Avatar
    Hi

    I had a htc m8 and version 3.1.24.5 of htc sync manager, a few days ago i lost my phone, luckily, or so i thought i backed up the whole phone earlier that day, but i cant find where the backup could be anywhere on my laptop.

    I remember the sync program saying it had successfully backed up a list of about 10 things including message, pictures contacts etc which took about 20 minutes.. But i just cant find anywhere.

    I don't remember opening an account and backing up online, so where could it be?

    I am going to buy a new phone soon, and i would like to have my backup on the new phone, but im thinking its gone forever.

    Thanks
    11-18-2014 10:52 AM
  2. Legobricke's Avatar
    Did you by any chance have the HTC Backup running on the phone?

    This would of been an auto back up. On mine (Sprint) it autobackups daily to my Google Drive.

    What carrier did you have? I know Verizon disabled the feature on their M8.
    11-18-2014 03:35 PM
  3. Stanley Kubrick's Avatar
    My M8 on Verizon uses the HTC backup and I back it up to my Dropbox. Appears to work OK though I have never tried to do a restore yet.
    11-19-2014 12:58 PM
  4. Robert Braddock's Avatar
    Thanks for the replies, i have already checked dropbox and google drive, there is nothing resembling a backup in either one.

    For something that takes 20 minutes (i also remember it was stuck on 44% for ages) it must be backing my phones details up somewhere surely.

    Any more ideas please?
    11-19-2014 10:50 PM
  5. Robert Braddock's Avatar
    Is there anyone here that knows where the default backup would be stored....please
    11-21-2014 10:44 PM
  6. Robert Braddock's Avatar
    hi

    im still hoping for a reply on this one, maybe someone plug their phone in and see where it backs up to by default using the sync manager?
    11-22-2014 11:55 PM
  7. Robert Braddock's Avatar
    with so many views on this topic i am really disappointed nobody has helped on this forum, i cant be the only person with this issue can i?
    11-25-2014 03:27 AM
  8. Ron Khan's Avatar
    I'm also looking for an answer to this. My m7 backs up every day to Google drive, however I don't see it.

    Posted by my HTC em seven
    11-25-2014 09:19 AM
  9. shadwellal's Avatar
    Not sure if this helps but I also have my m8 backing up daily to Google Drive and can't see the back up file in Google Drive but when I got a replacement for faulty handset last week everything restored perfectly to the new handset. Just put my HTC account details in to the new handset, as well as my Gmail settings and absolutely everything transferred over - apps, email, sms, WiFi passwords, everything. I suspect that the backup file is hidden in Google Drive.

    Posted via the Android Central App
    Ron Khan likes this.
    11-25-2014 02:35 PM
  10. mfreeland's Avatar
    Mine backs up everyday to Dropbox. I can open up my Dropbox folder, select Apps, HTC, and see backup files. I originally set this up using the HTC Backup files from my HTC Evo 4G LTE and it worked great. All of my pictures and files are on my SD card and backed up to my computer. I think the OP was getting confused between HTC Back up and HTC Sync. I've never liked HTC Sync and it's been a long time since I've had it on my computer, but I'm guessing theres a restore function (once the new HTC phone is connected via USB). It looks like HTC puts a file in My Documents with folders for Gallery and Music.....
    11-25-2014 05:33 PM
  11. Robert Braddock's Avatar
    Thanks for the replies,

    I have scoured dropbox and google drive neither of which hold a backup, there is a folder on my laptop names HTC, but it contains 4 files and is 400kb in size. Google play holds all in the info about my installed apps and a device manager, but nothing else.

    I'm guessing that when i was syncing the phone i thought i was transferring the contents of the phone to a backup on the laptop, maybe what i was doing was syncing the contents of my laptop to my phone?

    Anyway, i need to buy a new phone and i cant decide whether to get another HTC M8 or an iphone 6, if i could be certain all my HTC info is backed up i would get another android, but its looking like i have lost everything.
    11-25-2014 10:48 PM
  12. mfreeland's Avatar
    Thanks for the replies,

    I have scoured dropbox and google drive neither of which hold a backup, there is a folder on my laptop names HTC, but it contains 4 files and is 400kb in size. Google play holds all in the info about my installed apps and a device manager, but nothing else.

    I'm guessing that when i was syncing the phone i thought i was transferring the contents of the phone to a backup on the laptop, maybe what i was doing was syncing the contents of my laptop to my phone?

    Anyway, i need to buy a new phone and i cant decide whether to get another HTC M8 or an iphone 6, if i could be certain all my HTC info is backed up i would get another android, but its looking like i have lost everything.
    You have to enable HTC Back up in Settings. It does not back up photos and documents. You have to do that using your computer and USB cable. Save everything to your SD card and then copy it to a folder on your computer. Don't rely on HTC Manager. You're probably right when you say you're stuff is probably gone.You can buy an Iphone 6 and it will back up stuff to iCloud and or iTunes but you will have to actually go in and check those options too. Either way, you will have to set up a backup option, from the start, understand what you are choosing, and it's features and limitations, or you will be in the same situation again some day.....
    11-26-2014 12:23 AM
  13. shadwellal's Avatar
    Ok. I have just done a backup to try and find out more for you. The filename is HTC One_M8. It is stored in C:\users\username\AppData\Local\HTC media hub\ HSM backup. . Good luck!

    Posted via the Android Central App
    11-27-2014 04:14 AM
  14. Robert Braddock's Avatar
    Thanks very much for doing that, i do not have a file on my laptop named AppData though.

    I have looked everywhere else, im pretty sure its gone, unless it magically appears if i buy another m8 lol.
    11-30-2014 01:22 AM
  15. kct1975's Avatar
    If you want to be able to backup everything, then I would suggest downloading and installing the app Helium...

    https://play.google.com/store/apps/d...ikdutta.backup

    If you are Rooted, then you can backup everything on your phone to a Cloud storage account. If you are not Rooted, then you can still backup everything, but you will need to download Helium to your computer, and then sync your phone with your computer.
    11-30-2014 08:18 AM
  16. shadwellal's Avatar
    The AppData file is hidden by default in Windows. It will be there. Follow these steps to display hidden files and folders.

    Open Folder Options by clicking the Start button , clicking Control Panel, (you may then need to click Appearance and Personalization), and then clicking Folder Options.
    Click the View tab.
    Under Advanced settings, click Show hidden files and folders, and then click OK.

    Then using windows explorer navigate to C:\users\username\AppData\Local\HTC media hub\ HSM backup.
    kct1975 and Harrydubya like this.
    11-30-2014 12:45 PM
  17. Robert Braddock's Avatar
    you are an absolute star, 3600 files 1.8gb backup file there, thank you so much for taking the time to do this and explain it to me, nice one!
    kct1975 and bgl321 like this.
    11-30-2014 09:39 PM
  18. shadwellal's Avatar
    You're welcome! Pleased it worked out. 😃

    Posted via the Android Central App
    12-01-2014 12:39 AM
  19. Dawn B's Avatar
    Not sure if this helps but I also have my m8 backing up daily to Google Drive and can't see the back up file in Google Drive but when I got a replacement for faulty handset last week everything restored perfectly to the new handset. Just put my HTC account details in to the new handset, as well as my Gmail settings and absolutely everything transferred over - apps, email, sms, WiFi passwords, everything. I suspect that the backup file is hidden in Google Drive.

    Posted via the Android Central App
    I so hope this works on my new G3. Idk where my backups are either.
    12-01-2014 09:49 AM
  20. mfreeland's Avatar
    I so hope this works on my new G3. Idk where my backups are either.
    HTC Backup probably won't work on your G3, being different brands...lol.
    12-01-2014 01:07 PM
  21. Dawn B's Avatar
    HTC Backup probably won't work on your G3, being different brands...lol.
    Ha ha, smart ***. lol Google backup worked! Everything downloaded onto the new G3.
    mfreeland likes this.
    12-03-2014 09:00 PM
  22. mfreeland's Avatar
    Ha ha, smart ***. lol Google backup worked! Everything downloaded onto the new G3.
    Lol... I'm glad it did!
    Signed,
    Smart ***
    12-04-2014 05:26 PM
  23. Amanda Brown 84's Avatar
    Hiya you seem to know what your doing, unlike me I'm a complete technophobe! I was wondering where the hidden file would be on an iMac. I have the same problem and google back up my partners contacts but strangely not his photos, which are one of our children growing up through the years. I know I backed it up as I had to before it went to the shop to be repaired. once repaired i just plugged the phone into the computer and it restored everything. since then his M8 was stolen in Spain, so we have now got a M9 but when i plug this in it takes me to the HTC syn manager, which it never did before and I can't find anything that was backed up from the M8. Any ideas would truly appreciate you help. TIA
    07-27-2015 01:05 PM
  24. Harrydubya's Avatar
    Many thanks for that. Just bought my new HTC 10 and need to back up from my HTC One M8. Now I know to get my info onto the new mobile.
    Regards Harrydubya
    06-13-2016 12:53 AM
  25. Stellargal's Avatar
    Wel... Just to add on what's been shared here,
    . To preview backed up data on HTC 10, just launch the Google Drive App.. If u don't have it, download it from the store.. Then launch it.
    But don't forget to open up a back up account, coz without it.. U won't be able to see ur data. So... A back up account is a must have!
    After launching the Google Drive App, (oh.. I found an offer of 100GB free storage for being an HTC 10 user and summing up with the 15GB that the app offers, I have a total of 115 GB cloud storage)
    Then, from the app, on the top left corner.. There are three holizintol lines with all options..
    -preview data
    -permission on when to back up, Wi-Fi or cellular data
    -last back up
    -keep or delete backed up data
    -auto back up option for Google photos.

    The main point is to create a back up account, with it.. Am sure even if ur not sure on how to monitor ur data, at least it's already giving us a chance of make auto update as a choice, so.. In case of switching, or loss of a phone.. Entering ur email/backup account is an express high way to the home u. ve known all ur life..
    But still monitoring ur work ain't a crime, the problem is not knowing how to, so.. Here we are.
    Good luck.
    07-06-2017 03:56 PM
26 12

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