I recently had problems sending texts and making calls on my HTC One M8, so Sprint decided to send me a replacement (refurbished). I've gotten this replacement restored, but I haven't been able to get the latest update (software version 3.30.651.2). I'm still running OS 4.4.3, and my previous phone was showing 4.4.4. I tried and tried to get it to update, to no avail. Now I'm beginning to wonder if the update was what was causing my problems with texts and calls?
Tuesday night I spent over four hours with HTC Support, trying to get the update manually loaded. Still unable to do this, so I took into a local Sprint repair center. After talking to the technicial, he recommended I not install this update, due to numerous problems they were seeing with it. In fact, he said that it may be that Sprint actually pulled the update due to this. Has anyone heard that? That would certainly save a lot of people from going through all the hassles I had to endure. I'm thinking they may not want to admit they had to pull it, because it would be an admission that they released an updated that caused harm to customers' phones.
Tuesday night I spent over four hours with HTC Support, trying to get the update manually loaded. Still unable to do this, so I took into a local Sprint repair center. After talking to the technicial, he recommended I not install this update, due to numerous problems they were seeing with it. In fact, he said that it may be that Sprint actually pulled the update due to this. Has anyone heard that? That would certainly save a lot of people from going through all the hassles I had to endure. I'm thinking they may not want to admit they had to pull it, because it would be an admission that they released an updated that caused harm to customers' phones.