Brand New HTC M8 Black Screen Lockout

Matty555

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Dec 30, 2014
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Hi
Jut purchased the HTC M8 phone and its great...........apart from one thing:

Every so often but at least once/twice a day the screen goes blank and i can't unlock the phone without resetting (Volume + and Power Button)

This is very annoying and its spoiling a very good phone. :mad::mad:

question is: is there anything I can do about fixing this problem,

thanks
 

Philipmom

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Sep 16, 2013
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Did you do a factory restore before you set it up? I would try that and if it doesn't help take it back where you got it and exchange if you can

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Matty555

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Thank for the reply

I've done 3 Factory reset now both before and after the OS update.

unfortunately can't take it back as it was a present

is there anything else I can try to fix this, firmware update etc?

thanks for your help in advance
 

Philipmom

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Sounds like a hardware issue you might have to contact HTC and see what they suggest. Maybe a loose contact with the screen. However I'm not an expert. Sorry it's not working right, it's an amazing phone.

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Matty555

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Thanks for the replies.........looks like its going back.

not sure if I should change it for a S5 or go back to Apple.....not a happy :'(