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  1. CrazyCamel369#AC's Avatar
    Hey ya'll!

    So, just checking to see if anyone else is having this same issue. I upgraded to 4.4.4 when they finally released it and since then I've had issues receiving pictures and also receiving messages through group messages. So, I did what I would normally do, I factory reset the device from settings, that didn't work. Then I did a factory reset through the bootloader and same issue persisted. People would tell me I'm not responding to their messages, well that's because I wasn't getting them. Changed out my SIM as my last ditch effort and same thing. Even had the people delete the group chat thread on their devices and same thing. Anyone else experiencing this? Thanks in advance!
    anon(9320636) likes this.
    01-30-2015 08:32 PM
  2. johnny--2k's Avatar
    I can't say, but I use Hangouts for all my SMS. Try that and see if it helps.
    01-30-2015 08:51 PM
  3. CrazyCamel369#AC's Avatar
    I have not tried Hangouts for SMS but I did try Google Messenger and the same thing persisted. So I'd assume same thing would happen with Hangouts.
    01-30-2015 10:03 PM
  4. hrt51's Avatar
    Same exact thing happening to me. After the new 4.4.4 AT&T update to my HTC ome M8, all text messaging, especially MMS group messages either don't download automatically half the time , or send out noticeably slower than before the update...
    01-31-2015 07:42 PM
  5. ewklee's Avatar
    Hey ya'll!

    So, just checking to see if anyone else is having this same issue. I upgraded to 4.4.4 when they finally released it and since then I've had issues receiving pictures and also receiving messages through group messages. So, I did what I would normally do, I factory reset the device from settings, that didn't work. Then I did a factory reset through the bootloader and same issue persisted. People would tell me I'm not responding to their messages, well that's because I wasn't getting them. Changed out my SIM as my last ditch effort and same thing. Even had the people delete the group chat thread on their devices and same thing. Anyone else experiencing this? Thanks in advance!
    This is exactly the same thing tha'ts happened to me. Have you found a solution?
    ugh, I'm so frustrated. Is there any way to undo the software update?
    01-31-2015 08:02 PM
  6. CrazyCamel369#AC's Avatar
    This is exactly the same thing tha'ts happened to me. Have you found a solution?
    ugh, I'm so frustrated. Is there any way to undo the software update?
    I got me a warranty replacement and then upgraded the firmware on that one and it seems fine as of now. I'll keep y'all up to date if if returns or not.
    ewklee likes this.
    01-31-2015 09:41 PM
  7. CrazyCamel369#AC's Avatar
    So far so good guys. No issues after the replacement and upgrade to 4.4.4.
    ewklee likes this.
    02-04-2015 07:56 PM
  8. donovanjoel's Avatar
    I am having this exact problem currently. The worst part is that I sometimes get the group messages, and sometimes I don't. It was not a problem before the upgrade, how could they make such a grievous error? Messages are being sent hours later (or I'm receiving them hours after they're sent).

    This is unbelievably frustrating to me. I called HTC and they had me reboot in safe mode and evaluate for 24 hours.
    02-04-2015 09:16 PM
  9. ewklee's Avatar
    So far so good guys. No issues after the replacement and upgrade to 4.4.4.

    I also had to get a warranty replacement! I'm extremely nervous about updating the software to 4.4.4. again. Glad to hear that your phone's had no issues! Thanks for being the guinea pig!
    02-06-2015 10:54 PM
  10. CrazyCamel369#AC's Avatar
    I also had to get a warranty replacement! I'm extremely nervous about updating the software to 4.4.4. again. Glad to hear that your phone's had no issues! Thanks for being the guinea pig!
    Haha oh I love being a crash dummy. I'm still good with my messaging. If you upgrade, let me know how it goes for you!
    02-07-2015 09:45 AM
  11. ewklee's Avatar
    UPDATE:

    I got too confident in the new phone and downloaded the 4.4.4. software update on Saturday. The same problem again!!! I went into the AT&T store (not the device support center), and he told me to uninstall the third-party messaging app "Textra" app that I had been using for messaging because he thinks that might be the issue. (Personally I don't think so.)

    CrazyCamel...were you using the stock messaging app or a third-party app for messaging?

    I've had several people text me as test and only a few go through while others do not. It's been completely random. All people have iphones and so I wonder if it's an iPhone-to-Android thing?

    UGH. Either way. I am SUPER frustrated. I am going to use the stock messaging app for a week and see if the issue resolves, (doubt it). If not, I will be making another trip to the AT&T device support center to complain about my issue and I guess get another phone?

    Will keep you updated!
    02-09-2015 12:10 AM
  12. CrazyCamel369#AC's Avatar
    UPDATE:

    I got too confident in the new phone and downloaded the 4.4.4. software update on Saturday. The same problem again!!! I went into the AT&T store (not the device support center), and he told me to uninstall the third-party messaging app "Textra" app that I had been using for messaging because he thinks that might be the issue. (Personally I don't think so.)

    CrazyCamel...were you using the stock messaging app or a third-party app for messaging?

    I've had several people text me as test and only a few go through while others do not. It's been completely random. All people have iphones and so I wonder if it's an iPhone-to-Android thing?

    UGH. Either way. I am SUPER frustrated. I am going to use the stock messaging app for a week and see if the issue resolves, (doubt it). If not, I will be making another trip to the AT&T device support center to complain about my issue and I guess get another phone?

    Will keep you updated!
    I actually work for a device support center =D

    I typically stay pretty much stock when it comes to messaging but I as of right now, I am switching between the stock app and Google Messenger and I haven't seen any issues yet. Maybe we'll get lucky and receive Lollipop soon to fix this issue in the long run. But then again, AT&T drags when it comes to finalizing and releasing any firmware push.

    Also, did you do a factory reset after you upgraded to 4.4.4 again? I did once mine upgraded so maybe that will help?
    02-09-2015 12:19 AM
  13. ewklee's Avatar
    I didn't do a factory reset. That's definitely something I should have tried to do before personalizing the phone and downloading all my apps... It kindof brings me pain to think I have to do it all over again LOL. I'm going to wait a couple days to see if it resolves itself. But if it comes down to it, I will do a factory reset. Small price to pay to have a fully functional phone again.

    EDIT: I just did a factory reset. I'm too eager to fix this problem. But after I did the reset, I had a thought. Is it possible that it's my SIM card causing the issue??
    02-09-2015 02:08 PM
  14. rzamike's Avatar
    Having same issue AFTER I upgraded to 4.4.4... Currently, Changing between 3rd party text messaging apps to see if the problem persists. I hate driving down to the nearest ATT store (unbelievable traffic in soCal), so I'd like to fix it myself if possible!
    02-09-2015 05:51 PM
  15. CrazyCamel369#AC's Avatar
    I didn't do a factory reset. That's definitely something I should have tried to do before personalizing the phone and downloading all my apps... It kindof brings me pain to think I have to do it all over again LOL. I'm going to wait a couple days to see if it resolves itself. But if it comes down to it, I will do a factory reset. Small price to pay to have a fully functional phone again.

    EDIT: I just did a factory reset. I'm too eager to fix this problem. But after I did the reset, I had a thought. Is it possible that it's my SIM card causing the issue??
    I would say get a new SIM card, wouldn't hurt and you're not losing anything (unless your contacts are saved on there, which is a bad place to save your contacts in the first place lol). I hope the reset and potentially new SIM card works for you!
    02-10-2015 12:57 AM
  16. dt808's Avatar
    Hot damn.. had a feeling the update was the issue.

    My textra group texting/mms stopped working. I've tried chomp, hello, google messenger, etc. Any luck guys?

    Appreciate the help!
    02-11-2015 01:15 PM
  17. CrazyCamel369#AC's Avatar
    Hot damn.. had a feeling the update was the issue.

    My textra group texting/mms stopped working. I've tried chomp, hello, google messenger, etc. Any luck guys?

    Appreciate the help!
    Mine's been fine after I had a warranty replacement and got a new SIM card. I'd say start small with your steps, try a new SIM, try a factory reset and if all else fails get a replacement through warranty.
    02-11-2015 01:45 PM
  18. dt808's Avatar
    Mine's been fine after I had a warranty replacement and got a new SIM card. I'd say start small with your steps, try a new SIM, try a factory reset and if all else fails get a replacement through warranty.
    Sounds good, thanks man! I'll try getting a new sim card today.. and see if that helps. If not, warranty replacement it is!

    Appreciate it.
    02-11-2015 02:45 PM
  19. anon(9320636)'s Avatar
    Hello, friends
    My friends also want me use stock messages to receive their notifications.
    But I also wonder if same issue will impact our communications(group message) if I do a upgrading to 4.4.4 or 5.0....
    Currently, my phone has the following setting for MMS Setting in stock messages
    (1) auto-retrieve = checked
    (2) roaming auto-retrieve = unchecked
    (3) max message size = 300k
    (4) group messaging = checked
    * My friends also tell me that I should set 'send as individual messages = UNCHECKED' if I need to send group message.

    Do you always in wifi environment or 3g/4g environment? I also confuse if the situation is related to the network?
    Because I changed my phone from iPhone 4 to htc M8 for 2 days, and I'm not sure if htc stock messages likes 'iMessage' in Apple iPhone which will auto detect if someone in wifi or 3g/4g environment and send free/paid text message.
    Please give me some feedback, I just want to make sure my settings is correct and can receive group messages.
    02-11-2015 08:30 PM
  20. CrazyCamel369#AC's Avatar
    Hello, friends
    My friends also want me use stock messages to receive their notifications.
    But I also wonder if same issue will impact our communications(group message) if I do a upgrading to 4.4.4 or 5.0....
    Currently, my phone has the following setting for MMS Setting in stock messages
    (1) auto-retrieve = checked
    (2) roaming auto-retrieve = unchecked
    (3) max message size = 300k
    (4) group messaging = checked
    * My friends also tell me that I should set 'send as individual messages = UNCHECKED' if I need to send group message.

    Do you always in wifi environment or 3g/4g environment? I also confuse if the situation is related to the network?
    Because I changed my phone from iPhone 4 to htc M8 for 2 days, and I'm not sure if htc stock messages likes 'iMessage' in Apple iPhone which will auto detect if someone in wifi or 3g/4g environment and send free/paid text message.
    Please give me some feedback, I just want to make sure my settings is correct and can receive group messages.
    Which carrier are you with? I usually keep my Maximum message size at 1000K or whatever is the highest for your carrier (Verizon is at like 1500K). Everything else you said is fine as far as settings wise

    For group messages or MMS in general, it always goes off mobile data. WiFi won't make a difference for you to send a message. Also, since you switched from iPhone to Android, I'd suggest doing this one little step to ensure you will get your messages from your friends https://selfsolve.apple.com/deregister-imessage
    ^That is if you used iMessages when you had your iPhone. If not, then ignore.
    anon(9320636) likes this.
    02-12-2015 08:30 AM
  21. ewklee's Avatar
    I hate to be the bearer of bad news, folks...

    I've gotten a warranty replacement phone, then updated to 4.4.4. then did a factory reset. and gotten a new SIM card since the original problem... And it is with a heavy heart that I report that I am still experiencing the same issue.

    I've installed and uninstalled third-party messaging apps (Textra, GO SMS) and used regular stock apps, I've tried every setting combination I could on the stock messaging app for MMS. The phone and/or the service just keeps letting me down.

    I really don't know what to do from here. I've gotten suggestions on calling AT&T customer service to ask them to reset my network? I don't even know if that's a thing that they do. I'm dumbfounded, absolutely dumbfounded..
    02-12-2015 05:13 PM
  22. CrazyCamel369#AC's Avatar
    I hate to be the bearer of bad news, folks...

    I've gotten a warranty replacement phone, then updated to 4.4.4. then did a factory reset. and gotten a new SIM card since the original problem... And it is with a heavy heart that I report that I am still experiencing the same issue.

    I've installed and uninstalled third-party messaging apps (Textra, GO SMS) and used regular stock apps, I've tried every setting combination I could on the stock messaging app for MMS. The phone and/or the service just keeps letting me down.

    I really don't know what to do from here. I've gotten suggestions on calling AT&T customer service to ask them to reset my network? I don't even know if that's a thing that they do. I'm dumbfounded, absolutely dumbfounded..
    Ah dang. Sorry to hear! Hmm. I know they can some how relocate your home tower, they've done that before for me but I don't think that would help? Definitely worth a shot. Mine has been fine ever since my replacement, maybe I just got lucky. Hope it works, if so, let me know!
    02-12-2015 06:52 PM
  23. Joker00091's Avatar
    I called ATT about a week ago. They changed some things on their end. It worked for a few days but now I'm back to losing random MMS texts. I didn't get a warranty replacement or a new SIM, I did do a factory reset before calling them though. Going to have to give them a call again
    02-15-2015 04:03 PM
  24. anon(9320636)'s Avatar
    Thanks for CrazyCamel369#AC's remind. I am AT&T user. My friends are having Chinese New Year vacation now.We will do some testings next 2 weeks.

    BTW, I also see a thread discuss about this issue on XDA forum.
    The subject is 'HTC one m8 4.4.4 Mms not working'.
    Maybe some other people meet this issue, too.

    Thank you so much.

    Posted via the Android Central App
    02-17-2015 01:39 AM
  25. donovanjoel's Avatar
    So I wiped my cache partition, and this seemed to resolve it for a little while, but then my group messages started vanishing again. The most frustrating part is that some group mms come through. There seems to be no pattern as to who I get the messages from... Sometimes iPhone 6 users don't come through, sometimes iPhone 5, sometimes Android. I've tried stock messaging, hello, hangouts, makes no difference.

    This is incredibly frustrating, and I'm not sure what else there is to do besides abandon group messaging altogether! I've had to switch all of my group messages over to hangouts using email address just to make sure that I don't miss anything.
    02-17-2015 08:45 AM
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