random restarts after lollipop

[RRHMJ23]

I've been experiencing random restarts here and there since the Lollipop update. The phone freezes then restarts and when the home screen comes back up it says "Android updating" then it performs like normal and I'll get a error report screen .

 

[Deathunter-M8]

What does it say in the error report?

Sent from my HTC One M8

 

[RRHMJ23]

It says unknown reset just saying it reset for some reason do u wanna report yes or no

 

[Deathunter-M8]

It says unknown reset just saying it reset for some reason do u wanna report yes or no

When the error report pops-up for you doesn't it has something like view more details?

Sent from my HTC One M8

 

[RRHMJ23]

 

[Deathunter-M8]

View attachment 166071

So it is rebooting into safe mode, have you installed any app/game from outside the PlayStore? If yes, uninstall it and see if the issue will reoccurre or not.

Other than that clear the system cache and see if the will fix the problem.

Sent from my HTC One M8

 

[RRHMJ23]

It normally doesn't restart in safe mode it just did that time how do I clear system cache I forgot how

 

[RRHMJ23]

I've also noticed that when I turn off my phone and turn it back on it always gives my a "android updating " message as the home screen pops up

 

[gtpred99]

Same thing was happening to me when I was using the internet. I uninstalled HTC internet then reinstalled, problem solved.

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