1. AC Question's Avatar
    I have an HTC One M8 unlocked. I've had the phone for about a week and noticed when sent a group message or picture text that it requires a download. Sometimes it starts download on its own and others I have to choose download or decline. After a download starts, about a minute after, it prompts me to make the same choice without my message being displayed. I also get a message it my drop down saying "generic network failure". This occurs both on WiFi and mobile data. I have Cricket wireless as my provider.
    04-21-2015 03:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is your mobile data otherwise working normally? Check your APN settings: https://www.cricketwireless.com/supp...n-android.html
    04-21-2015 01:15 PM
  3. Jonathan Novakowski's Avatar
    I looked and the APN is incorrect however the only thing I can edit is the APN. I cannot edit the other settings and there is no option to add a new one.
    04-21-2015 10:36 PM
  4. B. Diddy's Avatar
    What if you tap Menu on that screen? See this article for more info: What is an APN, and how do I change it? | Android Central
    04-21-2015 11:07 PM
  5. Jonathan Novakowski's Avatar
    The only option is reset default. It appears that the firmware version I have eliminated the New APN option. I don't know if I can fix that.
    04-22-2015 12:15 PM
  6. IAmSixNine's Avatar
    If you happen to be on T-Mobile its more likely your provider and not the phone its self.
    I have a Note 3 and M8 with TMO and from time to time a picture message will fail to down load. Its on their end not yours.
    04-22-2015 12:17 PM
  7. Jonathan Novakowski's Avatar
    I only get reset default. I've read something about the firmware version I have having taken that option out but my wife has the same version on her phone and she can add new to hers. I don't know if I can fix this.
    04-22-2015 12:57 PM
  8. 5dadd7's Avatar
    I have noticed that if I am on WiFi, my MMS messages will not download, however if I turn WiFi off they download fine.
    04-23-2015 02:52 PM

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