05-21-2016 01:31 AM
51 123
tools
  1. AC Question's Avatar
    Hi,

    My HTC ONE M8 (Non Rooted) failed the latest update to Android V6, it failed at 83% and is now stuck in the "Android Recovery" I've tried the "Wipe data/Factory Reset" and the "Wipe Cache Partition" however neither have worked. Anyone got any ideas? I've posted in the XDA forum but no response.

    Thanks,
    Gareth
    01-20-2016 11:25 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if the HTC One Toolkit can reinstall the firmware.
    01-20-2016 11:34 AM
  3. Przemnix's Avatar
    I got the same problem . My HTC one m8 stuks in Android recovery. Did you fix your problem?
    01-21-2016 12:28 PM
  4. Rukbat's Avatar
    If the toolkit doesn't do it, it's actually a liability issue with the carrier. Bring it into them and - in much more polite terms, of course - tell them "you broke it, you own it". My current phone was replaced for that reason - the update actually caused the radio to fail. The first solution they offered me, replacing the phone, was as far as they had to go. I took it.
    01-21-2016 12:35 PM
  5. Przemnix's Avatar
    I can't even try to uninstall the firmware buy toolkit cause my computer can't see the phone after connect it to USB cable...
    01-21-2016 12:44 PM
  6. therealdeadpool 1's Avatar
    me niether pls help
    01-23-2016 12:09 PM
  7. therealdeadpool 1's Avatar
    can u tell me pls how to connect my phone to the tool while is in the bootloader? pls help
    01-23-2016 12:46 PM
  8. h0ao3's Avatar
    First, download and install the ROM according to your device. htc.com/us/support/rom-downloads.html
    Then download and install HTC sync manager. htc.com/us/software/htc-sync-manager/ This will help pair your device with the PC.
    Connect your HTC device to PC via USB cable. Turn on the phone and go to bootloader.
    Open HTC sync manager and dont do anything. Just leave it there.
    Then open the RUU app and proceed with updating/installing the ROMS.
    01-23-2016 02:09 PM
  9. Ankit Patel14's Avatar
    i am facing same issue . Could you please assist me how to fix it.
    01-29-2016 08:58 PM
  10. gerard_c's Avatar
    Hi, I bought this unlocked phone one month ago in Canada.
    Last week I was in Switzerland and I tried to upgrade to Android 6, then the Android Recovery screen appears every time I turn on the phone (I never see again the OS screen).

    I did a factory reset, not working.

    When going to the BootLoader, this is how the screen looks like:

    *** SOFTWARE STATUS: OFFICIAL ***
    *** LOCKED ***
    M8_UL_CA PVT SHIP S-OFF
    CID-11111111
    HBOOT-3.19.0.0000
    .
    .
    .
    OS-6.12.401.4

    As you can notice, I'm not an expert but I'd like to know what should I do to make it working again.

    Thanks very much for your help. Much appreciated.
    Gerardo

    PS. if you need more info, just let me know !
    PS2. I have no problem to delete all the data/pics in my phone
    01-31-2016 07:22 AM
  11. Golfdriver97's Avatar
    You might need to reflash the stock ROM. This can be done with a Windows PC, and getting the stock files. HTC has a small file library on their own site.
    01-31-2016 08:44 AM
  12. allisay's Avatar
    Im in Aus, are these US roms still suitable?
    01-31-2016 09:03 PM
  13. AC Question's Avatar
    after a new software installation and I have tried rebooting it and it come back to the same page, any idea how to fix this?
    02-01-2016 01:14 PM
  14. Javier P's Avatar
    Hi, welcome to the forums! Take a look at this thread just in case it's the same problem.

    http://forums.androidcentral.com/sho...d.php?t=628652
    02-01-2016 01:28 PM
  15. AC Question's Avatar
    after a new software installation and I have tried rebooting it and it come back to the same page, any idea how to fix this?
    02-01-2016 03:30 PM
  16. Javier P's Avatar
    Did you create this thread?

    http://forums.androidcentral.com/sho...d.php?t=639063
    My htc one m8 is stuck in recovery mode?

    I recommend you to create a free account here at Android Central so you can reply in your previous threads. It'll be easier for us to help you and you'll be very welcome
    02-01-2016 03:36 PM
  17. Llllllllllllllouie 7's Avatar
    Yes I did

    My phone is stuck on the rebbot system and it keeps going to the same screen everytime I reboot. This is the page its stuck on.

    HTC One M8 Stuck in Android Recovery after marshmallow update-14543667035131075597663.jpg
    estelle11 likes this.
    02-01-2016 04:25 PM
  18. Javier P's Avatar
    Thanks for registering and welcome as a new member! Is it similar to the problem discussed in this other thread? Have you already tried those steps?

    http://forums.androidcentral.com/sho...d.php?t=628652

    I'll contact the moderators and see if they can move your thread to the M8 forum. Several users are reporting different problems after the update.
    02-01-2016 04:32 PM
  19. Javier P's Avatar
    Can you wipe the cache partition from there? Check that link for the right steps.
    02-01-2016 04:47 PM
  20. Llllllllllllllouie 7's Avatar
    Iv tried all of them and nothing is working.
    02-01-2016 04:52 PM
  21. Javier P's Avatar
    What about this? I think they are talking about the same problem.

    http://forums.androidcentral.com/sho...d.php?t=634921

    Unfortunately this update is giving a hard time to some users

    I'll let you know if I find something else.
    02-01-2016 04:59 PM
  22. srkmagnus's Avatar
    Did you get the phone booted? You can try contacting HTC to see if they can assist with getting it fixed. If not, then you can try to load the ROM manually and see if it gets you booted. Make sure to download and attempt to install the one specific to you model M8: ROM Downloads for your HTC smartphone - Support | HTC United States
    02-01-2016 08:59 PM
  23. srkmagnus's Avatar
    I merged multiple threads by users experiencing the same issue after applying the recent Marshmallow update. Please keep posts related to this issue in here so that everyone can benefit from the information being provided.
    02-01-2016 10:02 PM
  24. Reising's Avatar
    h0ao3, thank you SOOO much! After talking to HTC support staff I was told that I'll have to pay $130-320 to resolve this issue :/ Thank God I found this forum I did exactly what you recommended and it worked
    02-03-2016 08:29 AM
  25. sonukick's Avatar
    M8_UL_CA PVT SHIP S-OFF
    CID-11111111
    HBOOT-3.19.0.0000
    RADIO-1.29.214500021.12G
    OpenDSP-v51.2.2-00593-M8974_FO.1015
    OS-6.12.401.4
    this is what i see at the top of my phone , can you please help me out with this..
    02-08-2016 12:26 PM
51 123

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