1. AC Question's Avatar
    Hi, I bought this unlocked phone one month ago in Canada.

    Last week I was in Switzerland and I tried to upgrade to Android 6.
    After the upgrade, the Android Recovery screen appears every time I turn on the phone.

    I did a factory reset, not working.

    When going to the BootLoader screen, this is how the screen looks like:

    *** SOFTWARE STATUS: OFFICIAL ***
    *** LOCKED ***
    M8_UL_CA PVT SHIP S-OFF
    CID-11111111
    HBOOT-3.19.0.0000
    .
    .
    .
    OS-6.12.401.4

    As you can notice, I'm not an expert but I'd like to know what should I do to make it working again.

    Thanks very much for your help. Much appreciated.
    Gerardo

    PS: if you need more data, just let me know.
    01-31-2016 06:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was it an official over-the-air system update, or did you download it from somewhere and try to install it manually?
    02-01-2016 12:06 AM

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