07-20-2016 11:55 AM
43 12
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  1. Elephantsocks's Avatar
    Ever since I restarted my phone after lock screen update I have a white floating widget that has a remote control on it. If I click it freezes my phone other than volume and lock screen. I reset my phone so can use it but the widget won't disappear. Any ideas how to get rid of it?
    02-04-2016 10:13 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Show us a screenshot: http://forums.androidcentral.com/amb...d-central.html
    Pety likes this.
    02-04-2016 11:04 AM
  3. B. Diddy's Avatar
    Just saw this other thread: http://forums.androidcentral.com/ask...-4-screen.html. Is this the same thing?
    02-04-2016 11:24 AM
  4. IAmSixNine's Avatar
    May or may not be related but my GS6 had a Peel Smart remote update and after a reboot i too had a small icon of a remote floating on my screen. I went into application manager and opened up Peel and cleared data and cleared cache and that got rid of it.
    B. Diddy likes this.
    02-04-2016 11:28 AM
  5. coty5mel's Avatar
    How do we unfreeze it so we can uninstall that terrible app!?? Thanks!
    02-04-2016 03:29 PM
  6. Krakoukaos's Avatar
    Hi,

    Keep pressing the power and the + volume key until it restarts.
    Takes about 10 sec. Then, delete the app or get it back to factory settings like me, PeelSmart can't be completely deinstalled on my M8. Hope it'll help
    02-05-2016 12:11 AM
  7. IAmSixNine's Avatar
    On my Note 4 and GS6 i ended up having to disable the app
    I was hoping that clear data would do the trick but after i powered off and back on the phone the app did the same thing.
    So far as i can tell disabling it is the only option. I dont use it so not sure if a setting inside the app would fix it or not.

    Hey Peel if your reading this FIX IT.. Horrible glitch if you ask me.
    Natalia112233z likes this.
    02-05-2016 08:53 AM
  8. JMitch1976's Avatar
    I was having the same problem. They released another update about 10 minutes ago. So far it seems to have taken care of the issue.
    02-05-2016 09:18 PM
  9. ben hayes2's Avatar
    I just had the same issue, my screen was completely disabled after clicking on the remote icon that suddenly showed up. I had to do a hard restart in order for me to use my screen.
    02-06-2016 12:29 AM
  10. Pety's Avatar
    Thanks,for the guide.
    02-06-2016 02:21 AM
  11. nicemom3's Avatar
    i cannot get my phone to turn off because of this. how do i turn it off to restart without waiting for it to die?
    02-06-2016 02:16 PM
  12. cetminter's Avatar
    Hi, I have exactly the same thing on my m8 and it is driving me mad! Have you had any luck getting rid of it yet?
    Claire
    02-06-2016 04:17 PM
  13. miriamramirez56321's Avatar
    How do I reset my phone so the screen works? I've tried holding the volume button and power at the same time but it does nothing....Help please! Stop remote app locked my screen. Does anyone even know what that is.
    02-06-2016 11:10 PM
  14. B. Diddy's Avatar
    i cannot get my phone to turn off because of this. how do i turn it off to restart without waiting for it to die?
    Welcome to Android Central! Press and hold Power for about 10-15 seconds to force a shutdown.
    02-07-2016 02:20 AM
  15. B. Diddy's Avatar
    Hi, I have exactly the same thing on my m8 and it is driving me mad! Have you had any luck getting rid of it yet?
    Claire
    Welcome to Android Central! Did you try Disabling the Peel Remote app in Settings>Apps>All​?
    jgav22 likes this.
    02-07-2016 02:21 AM
  16. sami79's Avatar
    iv tried hard closing my pone and it wont turn off. i have the GS6 nothing is working!!!
    02-07-2016 09:44 AM
  17. ItsMikeE's Avatar
    Under Peel settings there is Quick Remote Widget (and Notification Widget)
    I think it was the first one. Was annoying me so I turned it off from there
    Cindydmemphis likes this.
    02-07-2016 10:34 AM
  18. jgav22's Avatar
    Had the same thing!
    I dont know what peel smart is but I disabled the app the icon went away.
    02-07-2016 02:35 PM
  19. Darrin Murray's Avatar
    B. Diddy: We CAN'T show you a screenshot because the phone locks up and is FROZEN. Please actually read the post before posting your "helpful" link that is totally irrelevant to our situation because our phones become temporarily DISABLED when this happens.
    02-07-2016 03:39 PM
  20. B. Diddy's Avatar
    We CAN'T show you a screenshot because the phone locks up and is FROZEN. Please actually read the post before posting your "helpful" link that is totally irrelevant to our situation because our phones become temporarily DISABLED when this happens.
    Welcome to Android Central! I'm sorry, but there are other ways of taking a screenshot, including using a different device to take a picture of the screen, then posting that image.

    You may also notice that the OP said that the screen freezes only after tapping that remote control icon. I was curious what the icon looked like, so it was certainly reasonable to ask for a screenshot prior to when the screen froze.
    02-07-2016 03:41 PM
  21. B. Diddy's Avatar
    iv tried hard closing my pone and it wont turn off. i have the GS6 nothing is working!!!
    Welcome to Android Central! On Samsung phones, press and hold Power and Vol Down together for about 10-15 seconds to force a shutdown.
    02-07-2016 03:44 PM
  22. Darrin Murray's Avatar
    deleted peel smart remote
    cuznmonkey likes this.
    02-07-2016 03:47 PM
  23. bcdavies's Avatar
    I have this remote app freezing my phone but when i try a hard restart by holding the power and volume buttons down it says restarting and hold for 10 seconds but it wont turn off then i tried doing it till phone turned off but nothing again any help ???
    02-08-2016 03:48 AM
  24. tobrienne's Avatar
    Hey guys! I just had that exact same issue this morning so I believe there was some sort of an update that happened so this is what I did.

    ****It is important to note WHICH phone you have! Anything before the GS6 has battery access so if you are frozen - rip the battery out.
    For GS6 users press the volume down button then press the power button and hold them simultaneously. The power menu will pop up (reboot, shut off,flight mode, etc) Be patient! It might take 10 secs or it might take 30 secs just hold those two together until the bugger dies

    Once it reboots swipe down, go to your app manager and find the Peel Smart remote, first uninstall the updates and then disable the app. You will see the floaty remote disappear as soon as you uninstall the updates but go for the safer method and disable the app.

    Hope this helps!
    B. Diddy likes this.
    02-08-2016 05:44 AM
  25. cuznmonkey's Avatar
    worked like a charm.....THAT was an annoying little app. I have digital wireless cable so I already have the app for my TV. You're the best.
    02-08-2016 08:45 PM
43 12

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