11-21-2018 03:30 AM
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  1. constance1's Avatar
    My HTC One M8,which I have had since they were released, says "Unfortunately, mail has stopped working" This started yesterday. It receives emails. All updates are installed. What can i do?
    I saw about clearing cache or data. How do I do this? Do I lose emails when doing this?
    thanks for any help.
    02-22-2016 09:21 PM
  2. RayGee's Avatar
    The problem is the latest Android System Webview update. Something is wrong with the current one. Remove the update and you should be good to go.

    Regards ----------------
    rfortson, VCutty and Debsieo like this.
    02-23-2016 10:42 AM
  3. GCMG's Avatar
    How do you remove the update?
    02-23-2016 04:49 PM
  4. RachelBowley's Avatar
    Go to Google Play, search for Webview and you'll see the update.....uninstall it. I was having the same issue with mail and found this thread. Uninstalling the update immediately fixed my mail issue.
    rfortson, Debsieo and dpouzts like this.
    02-23-2016 07:56 PM
  5. Stephen Patterson1's Avatar
    Holy crap you're a lifesaver. I've been dealing with this for a month on my work phone. 👍👍👍😀

    Posted via the Android Central App
    dpouzts likes this.
    02-23-2016 09:45 PM
  6. Govind Bhanushali's Avatar
    so everything works now ? have you did webview update after that ?
    02-24-2016 02:25 AM
  7. Stephen Patterson1's Avatar
    I didn't reinstall the update yet. I messaged the developer to see if this was being worked on. Last update for the app was Feb 9th. But my email works fine now.

    Posted via the Android Central App
    02-24-2016 06:55 AM
  8. RayGee's Avatar
    I didn't reinstall the update yet. I messaged the developer to see if this was being worked on. Last update for the app was Feb 9th. But my email works fine now.

    Posted via the Android Central App
    Thanks for notifying their dev team Stephen. I was buried here at work and never got around to it yesterday. I won't update until I see a new version available.

    Regards ------------------------
    02-24-2016 10:02 AM
  9. mededitornj's Avatar
    RayGee, thanks so much for the info about Web View. I uninstalled the updates and my email is working again!

    Posted via the Android Central App
    02-25-2016 11:26 PM
  10. AidyBarker's Avatar
    Thank you - removing the WebView update (It actually said remove all) via Google Play worked. Can now create and send Mail again. HTC One M7 if that's of use to anyone!
    02-26-2016 04:48 AM
  11. ricardoroitman's Avatar
    Incredible,,,, thanks so much, work for me as well like a charm ,,, inwas really getting worry ,, using HTC one M8
    Thanks
    02-29-2016 02:06 PM
  12. rfortson's Avatar
    The problem is the latest Android System Webview update. Something is wrong with the current one. Remove the update and you should be good to go.

    Regards ----------------
    You, sir, are a gentleman and a scholar! Thank you.
    02-29-2016 07:40 PM
  13. RayGee's Avatar
    You, sir, are a gentleman and a scholar! Thank you.
    You, sir, are most welcome (and all others too !). I have been upgrading/downgrading systems since 1983. Very thankful for the ease of removal on the Android platform.

    Regards -----------------
    rfortson likes this.
    03-01-2016 12:51 PM
  14. VCutty's Avatar
    Worked like a charm. Thank you, RayGee, for your solution.
    03-01-2016 09:45 PM
  15. Debsieo's Avatar
    RayGee, you are aces - thank you so much!
    03-03-2016 11:08 AM
  16. Debsieo's Avatar
    RachelBowley - thanks so much for the directions. RayGee gave us the solution and you told this Luddite how to do it. SO much appreciated!
    03-03-2016 11:10 AM
  17. DanceDiva51's Avatar
    Thank you. I have just followed your advice and my email is now working again. Much appreciated.
    03-03-2016 12:34 PM
  18. fireintheeast's Avatar
    Great work. I've uninstalled the webview and my mail instantly started working.
    03-04-2016 11:37 AM
  19. Timothy Gil's Avatar
    Thank you RayGee, that worked perfectly, will not let apps auto update anymore!!!!
    03-06-2016 05:41 PM
  20. jezg's Avatar
    That's great, thanks. It's been driving me mad!
    03-08-2016 10:18 AM
  21. Super Dave426's Avatar
    There's an update for Mail in the Play Store today, don't know if this helps I am using Outlook now and liking it.
    03-08-2016 04:05 PM
  22. PatrickHIntergraph Bock4040's Avatar
    Thank You. I have an HTC One M7, and this fixed it perfectly !
    03-09-2016 12:07 PM
  23. duvalkg's Avatar
    Thank You. I have an HTC One M7, and this fixed it perfectly !
    Worked for me too....thanks!! 😊
    03-15-2016 06:47 AM
  24. inked613's Avatar
    I had the same issue and there was an update in the play store last week for the mail program--resolved my issue immediately
    03-20-2016 04:51 PM
  25. 48falcon's Avatar
    Holy crap you're a lifesaver. I've been dealing with this for a month on my work phone. ������������������������

    Posted via the Android Central App
    Holy crap you saved my life! I could not work from my phone because of the webview and the Sorry email stopped message. I went to Google play services or something instead of the store first but I eventually found how to uninstall. Now working in the car on the way to the lake! Thank you!
    03-25-2016 03:55 AM
44 12

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