1. nozomeme's Avatar
    It was fine earlier, and I was switching between Instagram and Chrome. Then it just restarted. It keeps doing that and it's starting to get really annoying. I cleared the data and cache for HTC Sense, deleted a few apps, plugged it in, and whenever I try using it, I get a glimpse of a popup that says "Sorry! Home has stopped unexpectedly. Would you like to send a report to HTC ....(illegible because it goes too fast and then restarts again.) I just leave my phone there and it does it over and over again. What is happening and what do I do? It's been at least ~40~ minutes. Now it is starting to get hot.
    05-22-2016 11:57 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-10672
    05-22-2016 01:11 PM
  3. nozomeme's Avatar
    Unfortunately that did not work and it's obviously been over 5 hours now like this. I don't know how I'm going to do a master reset because I can't back up anything with the damn thing restarting every 2 minutes. But thank you!
    B. Diddy likes this.
    05-22-2016 06:37 PM
  4. B. Diddy's Avatar
    Sorry to hear. I hope the reset works! If it doesn't, then the firmware itself might be corrupt, which would require it to be reinstalled.
    05-23-2016 04:55 PM
  5. Gaurav Sag's Avatar
    I will suggest you Get into bootloader

    Power off phone
    Press and hold Vol down , press power button until you seebootloader (3 happy androids on skateboards at bottom of page). Release vol down.

    now open recovery
    Select Recovery by using vol down, press Power to select.
    Wait. This takes a while.
    You will now see a screen with a picture of a phone with a red exclamation mark on it. Press in power button, keep it pressed, and press volume up button shortly (do not keep it pressed). Release power button.
    You will now see a menu with yellow text on-top of it.
    Select Wipe Cache partition with vol down. Press Power to select. Now it wipes the cache partition. Done!
    It should now have marked Reboot system now. Press Power to select. Phone will now reboot to normal mode.
    05-24-2016 02:07 AM
  6. B. Diddy's Avatar
    Thanks, but the OP already mentioned trying that without success.
    05-25-2016 11:51 AM

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