1. maxxo666's Avatar
    Hello everyone,

    Recently I purchased a HTC one M8 after breaking my old phone. So it is second hand and that didn't bother me and figured it might have some issues to work out which was ok by me being interested in IT and general how to on many things. So after working out a few bugs I've come across something I just can't seem to get. It's this update issue I'm having. I read through as much of the forums and I guess I missed it and I'm terribly sorry if there is a common link somewhere for this issue but I'd like to post this pic and ask if someone could please provide me with the details I need to overcome this.

    Many thanks for your time.

    Max
    Attached Thumbnails Cannot update, need help please.-20160920_095448.jpg  
    09-19-2016 07:21 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this an OTA update, or did you try to install it manually?
    09-21-2016 01:35 AM
  3. maxxo666's Avatar
    Thank you, through the phone using home wi-fi.
    09-21-2016 01:48 AM
  4. B. Diddy's Avatar
    Sorry, what I meant was if the update was pushed over-the-air by HTC or your carrier, or if you downloaded the update manually from the HTC site and installed it yourself?

    Do you know if your phone is rooted? Try using Root Checker to see.
    09-21-2016 02:10 AM
  5. maxxo666's Avatar
    Ok sorry still learning. I had to go to and Settings>about>Software updates to get to the download to start. Nothing is visibly said about who is pushing this out. Root Checker said to me "Sorry! Root access is not properly installed on this device".

    I hope this helps.

    I can't thank you enough for replying.
    09-21-2016 02:29 AM
  6. B. Diddy's Avatar
    Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-10672. Then check for updates again.
    09-21-2016 10:50 AM
  7. Golfdriver97's Avatar
    What carrier was the device on?
    B. Diddy likes this.
    09-21-2016 10:52 AM
  8. dpham00's Avatar
    Have you tried to manually install the ruu?


    ROM Downloads for your HTC smartphone - Support | HTC United States
    B. Diddy likes this.
    09-21-2016 11:26 AM
  9. dpham00's Avatar
    Also I had a problem with an old htc not taking the OTA. Verizon provided me with a replacement device under extended warranty . it would also cover used devices so long as extended warranty is on the line,and in my case,even covers pre existing conditions,but that depends on the state.
    B. Diddy likes this.
    09-21-2016 11:30 AM
  10. maxxo666's Avatar
    I've tried wiping the cache, I'm in Australia and my phone is Telstra, their logo appears when I turn the phone on but I use a Boost mobile sim which isn't exactly Telstra but it is owned by them. Could that be an issue? Manually install ruu? I'm not sure on the warranty but might be worth a look I guess. Thanks for the replies, sorry I took a bit to reply, but time zones and all
    09-21-2016 05:05 PM
  11. Golfdriver97's Avatar
    I've tried wiping the cache, I'm in Australia and my phone is Telstra, their logo appears when I turn the phone on but I use a Boost mobile sim which isn't exactly Telstra but it is owned by them. Could that be an issue? Manually install ruu? I'm not sure on the warranty but might be worth a look I guess. Thanks for the replies, sorry I took a bit to reply, but time zones and all
    Some carriers make it so that you can only update the device over their network. I would contact Telstra and see if this is the case here.
    B. Diddy likes this.
    09-21-2016 08:09 PM
  12. maxxo666's Avatar
    Ok I'll give it a try, thank you <3
    B. Diddy likes this.
    09-21-2016 08:15 PM

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