1. AC Question's Avatar
    please help, this is my first HTC android phone and have no idea what to do? I just want to transfer some music.
    05-12-2015 02:30 PM
  2. BA_100's Avatar
    What happens on PC when you connect the USB cable? If possible pleas provide Windows version.
    05-14-2015 10:07 AM
  3. BargainingJew's Avatar
    DO NOT use HTC Sync Manager. It is pure garbage. It simply doesn't work.

    It's utterly humiliating that HTC didn't improve this piece of trash with the release of their new phone. But since they didn't improve the phone, I guess it makes sense they didn't improve the software.

    Posted via the Android Central App
    RUNL0ST and ChaosOnTheBBQ like this.
    05-19-2015 05:25 AM
  4. msm0511's Avatar
    I never agree with BargainingJew, but he/she is right, Sync Manager is not good at all. Try using either Android File Transfer or AirDroid. If you're using iTunes for music check out this article.

    How to get your iTunes music onto Android | Android Central
    RUNL0ST likes this.
    05-19-2015 09:02 AM
  5. Jeff H2's Avatar
    I am NOT an HTC anything expert. I have had my HTC One M9 for three weeks. I connected by USB cable to my Windoz 7 PC. It auto-loaded a set of apps for the PC on the PC. When done, I had direct access to the HTC One M9 itself and separately the mini-SD card. It treated the M9 itself as a CD. It treated the mini-SD card as just that. You can copy files back and forth.
    That is not the same as sync, but it does get files off the phone and onto the PC. That is what I do with photos. The same should work as an alternative for your music files.
    Please use CAUTION when doing so. I lost my screenshot folder and thereby the ability to do screenshot until the Sprint phone tech reset a system subset of the Lollipop OS.
    05-19-2015 10:32 PM
  6. mlancewi's Avatar
    I have a HTC ONE M7......none of these fixes work, Sync Manager will not recognize my phone no matter what I do. JUST USE WINDOWS MEDIA PLAYER, it worked immediately for me. I just syncd some new music to my phone in seconds with the media player, not sure how it works with other files but its very easy with music. It recognized my phone instantly and has a window that syas drag files her to sync to phone, pretty easy!
    08-03-2015 11:02 AM
  7. rachaelg33's Avatar
    I Have This Problem, Still Can't Solve It, Running Windows 10
    ChaosOnTheBBQ likes this.
    09-26-2015 08:31 PM
  8. socalnanynan's Avatar
    Finally got an answer to the non-syncing question. HTC says will not work with Windows 10. It didn't work with Windows 8, and I was asked if I had Windows 7. What a dumb question. It is so frustrating not to be able to sync my calendar with computer/HTC and have to hand-put all entries.
    10-16-2015 08:24 PM
  9. alj9696's Avatar
    My HTC One M9 will not connect to HTC sync manager via the USB, why?
    01-01-2016 10:35 AM
  10. Calvin Borel's Avatar
    It's simple. By the name of the album and the artist, on the right, there should be a faint cell phone icon. Just click on that to save the album to the device. You're welcome.
    03-21-2016 02:11 PM
  11. mfreeland's Avatar
    Finally got an answer to the non-syncing question. HTC says will not work with Windows 10. It didn't work with Windows 8, and I was asked if I had Windows 7. What a dumb question. It is so frustrating not to be able to sync my calendar with computer/HTC and have to hand-put all entries.
    What calendar are you using? I use Google and iCloud as well as AOL. All of my calendars sync over the net. (iCloud requires an inexpensive app...thanks Apple).
    03-22-2016 01:30 PM
  12. Edward Suriani's Avatar
    your phone may be set to USB charging only. go to settings...developer options...select usb configuration...select MTP
    06-30-2016 04:05 PM
  13. amdnqv's Avatar
    I had the same problem but while trying to sync my HTC one M9 with my windows 10 PC. Not only HTC Sync Manager but my PC was also not detecting my device.

    I am not using an original cable and I did not have to reboot/reinstall/restore to factory settings anything.

    Simply go to Device Manager in your PC's control panel (simply search "Device Manager" in windows 10 or go start menu>control panel>Device Manager

    Here you'll see several devices for which your PC already has installed and updated drivers and also devices which your PC doesn't recognize.

    In my case, I opened the drop down next to "Other devices" and there it said "Android Phone".

    Click that, then click driver and finally click "Update Driver"

    That should fix it!
    02-01-2017 10:38 PM

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