1. AC Question's Avatar
    I have sprint service live approx 3/4 mile from cell tower can only get LTE 4G service when I. Remove the cover. I do occasionally get the service at other locations but does work better with the cover removed.
    11-19-2015 06:08 PM
  2. trsbbs's Avatar
    Check with the manufacturer. .
    11-22-2015 01:12 AM
  3. bellken's Avatar
    I have an Incipio cover on my M9, and, I have no problems with LTE, but, I am with Verizon. Are you setup to use wifi at home? Other than that, you probably should go into a Sprint store, and, show them your problem.
    11-22-2015 09:41 AM
  4. adock22096's Avatar
    Does the case have metal on it?
    11-23-2015 08:18 PM
  5. pcabe5's Avatar
    You didn't say which case you're using. I use the incipio octane case with no issues. I'm Verizon though.

    If you're using the dual-pro shine, that has aluminum and the extra metal could be causing the problem.
    11-24-2015 03:57 PM

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