1. trinae16's Avatar
    Phone locked up while trying to update using HTC's file "RUU_HIMA_UL_M60_SENSE70_ATT_MR_CINGULAR_US_3.38.502.12" straight off the HTC's website. Now the phone says"
    ***Software status Modified***
    ***Security Warning***
    <VOL UP> to previous items
    <VOL DOWN> to next line
    <POWER> to select item

    I can power it down and I can boot to download mode.... but says it's locked. and if I go to recovery it just says "failed to boot to recovery mode"...

    I contacted HTC for support they walked me through the exact same steps I'd done earlier with the same results. Now the phone won't even connect to the PC and HTC is telling me that the warranty may be void cause "software status modified", even though it was THEIR file that I used. Please help I can't afford a new phone and HTC is not responding.....
    06-22-2016 04:40 PM
  2. H3aTeRzz's Avatar
    What process did you use to update the file? If you tried to load it any other way, than how you'd normally receive it, through your carrier or HTC, then the term, Software Status Modied" would apply to how their warranty is written. >>>IMHO<<<

    06-24-2016 03:11 AM
  3. foxbat121's Avatar
    Sounds exactly the issue like this one http://forums.androidcentral.com/htc...need-help.html
    H3aTeRzz likes this.
    06-24-2016 10:24 AM
  4. trinae16's Avatar
    I used the instructions and file directly from the HTC website. I followed the steps per : HTC One M9 (AT&T) - Updates & downloads - Support | HTC United States HTC's file off their direct website... and here we are locked up. In fact when I talked with HTC about this the rep. gave me this link and said try it again.. I did. Same results and errors.
    06-24-2016 12:12 PM
  5. trinae16's Avatar
    Oh yes seems like same issue. Supposedly HTC is evaluating my case and will let me know the warranty status within a few days . So I may wait to hear from them before I try the solutions on you have so kindly pointed me to. I appreciate your help and guidance here, as this has been a very frustrating experience.
    H3aTeRzz likes this.
    06-24-2016 12:17 PM

Similar Threads

  1. Replies: 8
    Last Post: 10-06-2016, 10:08 AM
  2. considering a switch to android
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-27-2016, 08:54 AM
  3. How to reduce background noise?
    By AC Question in forum Ask a Question
    Replies: 3
    Last Post: 06-23-2016, 11:31 PM
  4. Replies: 2
    Last Post: 06-22-2016, 04:32 PM
  5. How do I move albums from my phone to my PC using Windows 10?
    By AC Question in forum Samsung Galaxy Note 4
    Replies: 2
    Last Post: 06-22-2016, 03:53 PM