1. superk28's Avatar

    Today i'm having issues with the HTC mail not working on my M9. It was functioning properly (accepting emails) until approx 10:00 GMT this morning but since then has not received any emails.

    I use my Hotmail account through the app using Pop3 settings.

    I've uninstalled the app, reinstalled it, changed my password via my Laptop, reset my phone but still I get the same message 'unable to proceed - Some of the information you entered is incorrect. Please review your settings & try again'. All information I have input is correct.

    Please can someone help. Vodafone & HTC have been no help whatsoever today. Vodafone because its not their app & HTC because they're closed & support pages on the internet are down.

    11-20-2016 01:38 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try removing the Hotmail account from the Email app, then go on the web and change your Hotmail password. (Also, make sure you don't have 2-step authentication turned on, if that's an option.) Then add the Hotmail account back to the Email app, making sure you enter the new password. Still the same problem?
    11-20-2016 02:18 PM
  3. superk28's Avatar
    Already done that without any success, along with uninstalling & reinstalling the app & restarting my phone. Still no luck. Email works perfectly when linked to gmail or aqua mail so i've given up on the HTC mail app & gone Aqua mail.
    11-20-2016 03:40 PM
  4. cykodelik_75's Avatar
    In which ever email app used, go to settings > exchange server settings > exchange server and change it from "m.hotmail.com" to "m.outlook.com".
    12-01-2016 10:14 PM

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