1. bigguy_132's Avatar
    I am using a HTC M9 and having issues opening PDF's. Some open and some do not. The ones that do not it tries to open it and says Restore SMS... There is a PDF viewer installed on the phone and the ones that do open they open with no issues.

    I cleared the default apps and cleared the default apps on the actual Messenger App.

    Any ideas?
    03-05-2017 10:20 PM
  2. B. Diddy's Avatar
    Are all of the issues with PDFs that are being sent via messaging? What happens if you download the PDF first to the phone, rather than trying to open it right in the Messaging app?
    03-05-2017 10:36 PM
  3. bigguy_132's Avatar
    They are being sent via Yahoo Mail and Gmail. They aren't being sent via Messaging. I have the same issue if the PDF is downloaded to the phone and attempted to be opened from there as well.

    Forwarded the e-mail to myself and opened it using my Google Pixel so I know the PDF isn't corrupted or not able to be opened.
    03-06-2017 09:54 AM
  4. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-31522
    03-06-2017 10:05 AM
  5. bigguy_132's Avatar
    I wiped the cache last night and the same issues persists. This one really has me puzzled.
    03-08-2017 11:16 AM
  6. B. Diddy's Avatar
    Are you able to clear the app cache and data for the PDF viewer app?
    03-08-2017 01:26 PM

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