1. rosede's Avatar
    My daughter has an HTC One Max. We are often sending group messages with family members. Whenever she response to a group text, the response is blank. Any idea's why?

    Thanks

    Daryl
    09-05-2014 01:42 PM
  2. B. Diddy's Avatar
    Not sure if this will help, but make sure she has her mobile data on when she responds. Group texts are sent as MMS (which requires mobile data to be on), not SMS. If she doesn't have mobile data on, maybe the message isn't getting through, but the fact that she is trying to respond does get through.
    tube517 likes this.
    09-05-2014 07:22 PM
  3. rosede's Avatar
    That's a good thought. I had not thought of that.

    I do not have access to the phone, so I can't look at the settings myself, and my daughter is very technically challenged. Can you tell me where in the settings to look? I myself have a Samsung Galaxy S4 and in my settings I have "Group Messaging, Send a single message to multiple recipients". Would it be the same on the HTC One Max? If I ask my daughter to look at the settings without specific information, she'd be lost.

    Thank you.

    Daryl
    09-05-2014 07:31 PM
  4. B. Diddy's Avatar
    If her mobile data is on, she should see a 3G or 4G indicator in the notification bar. She can also check to see if mobile data is on by swiping down from the top of the screen with two fingers to bring the Quick Settings screen up. The Mobile Data toggle should be there on an HTC phone.

    Not sure about the group messaging setting. You could ask her to look through her Messaging app's settings to see if there's something similar.
    09-05-2014 08:15 PM
  5. rosede's Avatar
    Thanks B Diddy. I shot her a text to see if she could poke around a bit and look at settings. I'll keep you posted.

    Daryl
    B. Diddy likes this.
    09-05-2014 08:42 PM
  6. OGee27's Avatar
    Wife's phone has group messaging enabled, mobile data is turned on. I've changed a bunch of settings but she it makes no difference. Now, she is able to send individual text messages just fine. So far, we haven't found anyone to whom she can send group messages but I am on a Sprint MotoX, her phone is on Verizon. Prior to getting the new phone, group text messages worked just fine.

    Under text messages and then connection settings I found some fields that are blank. These include MMS prox and MMS port.

    Also, I was considering trying a new messaging app like Messages+ but don't want to buy an app until/unless I think that is a likely solution.

    Thoughts, ideas, suggestions?

    Thanks!
    09-07-2014 01:12 PM
  7. rosede's Avatar
    B Diddy,

    I finally had the opportunity to look at my daughter's phone. Mobile data is on and Group Messaging is turned on.

    Any other suggestions?

    Thanks

    Daryl

    Thank you
    09-07-2014 08:06 PM
  8. B. Diddy's Avatar
    Hmm, not sure what else to try. Is she using the stock Messaging app? Try a different app, like Hangouts, to send and receive SMS/MMS.

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    09-07-2014 10:21 PM
  9. rosede's Avatar
    I was thinking about suggesting that myself. I used to use Handcent. I think that I'll suggest that to her.

    Thank you for the help.

    Daryl
    09-07-2014 11:28 PM

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