1. NeatoTorpedo's Avatar
    When the screen turns off, none of the buttons do anything except the power button, which ends the call. How fix?
    07-11-2014 04:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you saying your call is on speakerphone, or just a regular call coming through the earpiece? If it's coming through the earpiece, the screen should come back on as soon as you take the phone away from your ear--does that happen?
    07-11-2014 05:44 PM
  3. NeatoTorpedo's Avatar
    Earpiece is fine, it's the speakerphone that's unresponsive. Not being able to put my phone on speaker makes those unbearable Comcast calls even worse.
    07-16-2014 03:25 PM
  4. B. Diddy's Avatar
    Sorry, I'm not quite understanding the issue. After placing the call to Comcast and being put on hold, does the screen come on when you pull the phone away from your ear? It ought to--then you can tap the speakerphone button on the Dialer screen. Are you saying the screen doesn't come back on when you pull the phone away from the ear?
    07-16-2014 04:53 PM
  5. NeatoTorpedo's Avatar
    Correct. Screen goes to sleep and there's no waking it. I mean, it's not just Comcast, but that's when I notice it the most. heh
    07-16-2014 06:12 PM
  6. B. Diddy's Avatar
    Sounds like it might be a problem with the proximity sensor. Do you have a case or screen protector on? These can sometimes interfere with the sensor, making it think it's up against your ear even when it's not (and thus keeping the screen blank).
    07-16-2014 06:59 PM
  7. T Hsieh's Avatar
    I remember there is an option to change this in setting, but I don't know why I can't find it now.

    I think you should call HTC directly.

    Posted via Android Central App
    07-24-2014 06:07 AM

Similar Threads

  1. no internet connection when using MHL adapter on S5
    By AC Question in forum Ask a Question
    Replies: 11
    Last Post: 07-21-2014, 10:22 AM
  2. Case Recommendations for the S5?
    By Pneeleysmom in forum Samsung Galaxy S5
    Replies: 41
    Last Post: 07-13-2014, 07:16 PM
  3. Replies: 3
    Last Post: 07-11-2014, 11:57 PM
  4. Location display on lock screen off by a thousand miles - Cuba?
    By wendal in forum Samsung Galaxy Note 10.1 (2014)
    Replies: 1
    Last Post: 07-11-2014, 09:40 PM
  5. Nexus 7 2013- is it still a good tablet to buy now?
    By gymwarner in forum Google Nexus 7 Tablet (2013)
    Replies: 4
    Last Post: 07-11-2014, 04:17 PM