1. AC Question's Avatar
    Hello. I have an HTC One that I was using with Verizon in the US. I am spending a year in France so I've been trying to set up my phone to work with a French phone company. My phone is definitey unlocked (I've called Verizon to check a bunch of times) but every time I go to a phone store here, the new SIM card doesn't work. Anyone have some advice on what to do?
    10-14-2015 07:52 AM
  2. Almeuit's Avatar
    Does it produce an error or just not work? Is this with multiple SIM cards? Usually if it is a locked issue it will tell you the SIM card tray is locked and you need to unlock. If the device simply isn't reading the SIM that could be a bigger issue. Does it still read your Verizon SIM?
    Golfdriver97 likes this.
    10-14-2015 09:26 AM
  3. dpham00's Avatar
    Did you change the network mode to gsm? Did you enter the correct apn?
    Golfdriver97 likes this.
    10-14-2015 09:27 AM
  4. Mimi Price's Avatar
    When I put in the French SIM card I can now make calls, but I can't send texts or use data. There's also now an E with two arrows below it in the notifications bar at the top of my phone and I'm not sure what that means...
    10-14-2015 09:56 AM
  5. dpham00's Avatar
    When I put in the French SIM card I can now make calls, but I can't send texts or use data. There's also now an E with two arrows below it in the notifications bar at the top of my phone and I'm not sure what that means...
    Please see post #3.

    "e" means edge.

    Sent from my Verizon Samsung Galaxy Note 5
    10-14-2015 10:15 AM
  6. ginamwilliams's Avatar
    I'll be traveling to France with a Galaxy 7 Edge soon. It should be region unlocked as I've made calls from the U.S. Did you find a solution to your French SIM card issue?

    Thanks
    04-20-2016 01:13 PM

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