1. AC Question's Avatar
    I got a message saying there was a system update but after updating the system I can no longer get into the phone as my previous PIN no longer works and I have tried all sorts and rebooted a few times. My phone is HTC one with firmware version 7.18.161.21. Please help
    06-08-2015 04:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you talking about a screen unlock PIN, or a SIM unlock PIN? A system update wouldn't have changed the PIN.

    Is the phone encrypted?
    06-08-2015 06:20 PM
  3. Zaini Ibrahim's Avatar
    Same thing happened to me while updating OS system. I am using Samsung Tab A. Now I cannot access my Tab and got "Incorrect PIN entered"

    How do you know if the phone is encrypted? What is the impact? Anything we can do?
    11-17-2015 03:13 AM

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