We have 2 hox's since launch day and couldn't be happier. My wife has the white one and recently the external speaker has been abysmal. Music, calls, navigation can't be heard unless you put your ear up to the speaker. This is really annoying me (even though it's my wife's phone). I'm going to un-install all downloaded apps and reboot, but if that doesn't work, are there any ideas out there outside of doing a factory reset (which is what I'm going to do if I can't figure this out).