1. Stidget23's Avatar

    I'm hoping someone can help me!

    I am new to the android world and got the HTC One X about 2 months ago. Everything was working fine until recently when it told me I needed to download a software update. I attempted to do this but every time I try it comes up with brackets next to the download saying (paused).

    This happens for any download or update I try.

    It is stopping me being able to use some of my apps and they keep crashing, as does the phone - please can someone help! I tried going to Vodafone (Aus) and they were about as helpful as.... well they weren't at all helpful!

    Also I'm not very technologically minded so "layman's terms" in responses if you'd be so kind!

    01-17-2013 07:29 PM
  2. Bizzle69's Avatar
    Are you connected to wifi when attempting to download this?
    01-17-2013 07:51 PM
  3. Stidget23's Avatar
    No I'm not - I don't have access to wifi...
    01-17-2013 09:13 PM
  4. Bizzle69's Avatar
    Pretty sure that's why... Updates of this magnitude are only available via wifi... Try and go use some free wifi, or at a friends house to confirm this.

    This is how it is on att at least
    planase likes this.
    01-17-2013 10:39 PM
  5. Stidget23's Avatar
    No probs - I'll give it a try! Thanks for the advice
    01-17-2013 11:53 PM
  6. Daverk's Avatar
    If you upgraded from ice cream software to jelly bean recently, then you may have to factory reset. Back up everything, first though!
    01-21-2013 03:50 AM
  7. Phumzile Saleni's Avatar
    You can download big updates without WI-FI (though this will heavily dent your data) just go to settings > about > software updates > settings and uncheck "use Wi-Fi or cable only"
    macpy1431 likes this.
    01-22-2013 08:50 AM

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