htc one x camera shuts down the phone

[Salman Khakwani]

hey there,i am using htc one X
when i turn on the camera ( using any camera launcher)or by default camera button it opens the camera for 2 seconds the camera stops and fone restarts itself..i have tried restarting/turning off my phone many times but nothing worked,if anyone can help me quickly i will be very thankful.. here are details of my phone

android version 4.1.1
htc sense version 4+
software number 3.14.707.24
htc sdk api level 4.63

 

[Bizzle69]

go into settings>apps>find htcsense, select it and clear cache. See if that fixes it, if not -- try a factory reset.

 

[Salman Khakwani]

tried clearing cache .. didnt work .. now trying hard reset..by the way the front camera has the same issue as well

 

[Salman Khakwani]

okay..tried hard reset .. didnt work either..any other ideas ?

 

[Bizzle69]

did you do a factory reset, is that what you mean by hard reset?

The only way I have ever resolved issues like this, was flashing a different rom to determine if it is software or hardware. By the sound of it, since the front camera does the same, its gotta be software

 

[Salman Khakwani]

yes i did the factory reset by going to settings..backup and reset .. and then followed the procedure..can u please tell me a simple way to fix this issue i mean i dont know about ROM and stuff

 

[Bizzle69]

well, i mentioned that because I'm unlocked and rooted my phone. That is what you would have to do, but I would try a warranty replacement first.

 

[MONDINGO]

hey there,i am using htc one X
when i turn on the camera ( using any camera launcher)or by default camera button it opens the camera for 2 seconds the camera stops and fone restarts itself..i have tried restarting/turning off my phone many times but nothing worked,if anyone can help me quickly i will be very thankful.. here are details of my phone

android version 4.1.1
htc sense version 4+
software number 3.14.707.24
htc sdk api level 4.63

Have you gone into apps and select the camera app and force stopping it. Just to see.

Sent from my HTC One X using Android Central Forums

 

[Salman Khakwani]

yes i have already tried force stopping the camera app..it didnt make any difference

 

[Salman Khakwani]

well, i mentioned that because I'm unlocked and rooted my phone. That is what you would have to do, but I would try a warranty replacement first.

ok incase i dont have the warranty .. re u sure rooting the phone will solve this problem ?

 

[Bizzle69]

not 100% no, but it's the best way to TEST if the software is the issue. Just make sure you look at the correct unlocking and rooting for exact one x.. if its rogers/at&t it is the Evita, if its the international I believe it is the Endeavor

 

[Salman Khakwani]

since the phone has no warranty i contacted a person who repairs the phone..he said he will reinstall the " genuine " software and hopefully this problem will be solved but he can do it on monday
so what do u think he is gonna do,should i give it a try ?