1. dart4605's Avatar
    My One X suddenly decided that sim cards don't work. Fortunately, I have the AT&T insurance. They sent me an HTC One. Now I need to send them back the broken One X. How can I make sure my passwords, etc. are gone before I return it?

    04-04-2014 02:16 PM
  2. B. Diddy's Avatar
    Does the old One X not even turn on? If you can turn it on, just go to Settings>Backup & reset, and select Factory Data Reset. If you can't get to the settings menu for some reason, you could try a hardware factory reset, described in this article: HTC One X (AT&T) Support - Resetting HTC One X/One X*+ (Hard reset) | HTC United States
    04-04-2014 05:34 PM
  3. dart4605's Avatar
    Thank you.

    Actually, the phone is just fine except for the minor detail that it doesn't see the SIM card any more. No calls, no texts, etc. I wish I could keep it, but part of the insurance deal is that I have to return it.
    04-04-2014 06:29 PM

Similar Threads

  1. Is it possible to BOGO and keep unlimited data?
    By DreamSTi in forum Samsung Galaxy S5
    Replies: 4
    Last Post: 04-07-2014, 10:41 AM
  2. Replies: 6
    Last Post: 04-04-2014, 08:10 PM
  3. HTC One (M8) MAX?
    By blackdogAC in forum HTC One M8
    Replies: 6
    Last Post: 04-04-2014, 07:35 PM
  4. Turning on and off problems HTC one
    By technoman919 in forum HTC One M7
    Replies: 2
    Last Post: 04-04-2014, 04:27 PM
  5. Issues with My Music player
    By Mdhaegele in forum Samsung Galaxy S4
    Replies: 0
    Last Post: 04-04-2014, 01:58 PM