1. Ken-55's Avatar
    Love this little camera, taken some great pics and videos BUT after a few days of underwater use on a recent Caribbean cruise vacation it developed a small crack near the bottom and died. (yes, I was using the protection pack cover)

    HTC RE, cracks at base, leaks-htc-re-crack.jpg

    Contacted HTC and they issued a pre-paid label to return it, offered a free replacement which came quickly BUT I'm concerned that this one will crack too. Anyone try taping around the lower end of the cylinder or some other type of pre-cracking protection? I wish they would beef up this camera, perhaps add a metal band like the one around the lens?
    02-15-2016 07:32 AM
  2. fsjon's Avatar
    I'm on my 2nd one, bough the orange one, loved it so much and bough a white one back in June when it was on sale again.

    I was packing to head out to the cottage last weekend and noticed my white one has a cracked in it similar to yours. It was barely used since I bought it. I'm doing the livechat with HTC now and they did not offer me a replacement. How did you contact them, was it by phone, email. livechat? They say it is a physical damage and will have to ship it to repair with a potential cost for the repair...
    08-16-2016 11:08 AM
  3. htc-re-issues's Avatar
    I am on my 3rd HTC RE Camera that has had the same issues of the case along the bottom start cracking. The first 2 of them started cracking within a week, this 3rd one has made it about 3 months with very little use. I think an egg is less fragile.

    Don't both with the HTC support chat, try calling 1-866-449-8358.
    08-16-2016 02:25 PM
  4. htc-re-issues's Avatar
    Don't both with the HTC support chat, try calling 1-866-449-8358.
    I meant: Don't bother with the HTC support chat, try calling 1-866-449-8358.
    08-16-2016 03:31 PM
  5. henrykrinkle's Avatar
    Old thread, but having the same issue. This is my 2nd RE Camera (my son broke the 1st one) and, as much as I like it, will be my last. I purchased the 2nd on Amazon from a 3rd party seller in February, 2017. It was already showing cracks in April. I did a chat with HTC and submitted pics, proof of purchase, and then heard nothing. I emailed, again nothing. I called today and was told that my claim was rejected because I purchased from an unauthorized seller. Of course they didn't think to let me know that my claim was rejected - had I not called today they probably would have just ignored it.

    I could press the issue with the seller via AMEX and Amazon but, honestly, it's not their fault and I don't want to cause them trouble. They sold me an unopened brand new camera for a fair price, as promised.

    I love their products but HTC has absolutely the worst customer service department. I had a similar experience attempting to get replacements for the $50 Dot View cases which, like clockwork, break within a month or two. Some of the reps are fine but their policies and procedures are a joke.
    07-12-2017 02:17 PM

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