1. DM Carson's Avatar
    Shot a lot of video with my Re: this weekend at the Seattle aquarium (including underwater in the petting tank). When I connect my phone (HTC 10) to my PC, most of those vids show up with a reasonable file name and proper .mp4 designator, but file sizes of 0 bytes. On the phone, they're there & play perfectly.

    PC is Alienware running Win 10. Any advice? Thanks.
    07-25-2016 08:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you connect to the computer, swipe down the notification panel and tap the USB icon--is MTP selected, or something else? Also, what happens if you try to drag and drop the file to the computer hard drive--still 0 bytes?
    07-26-2016 01:21 PM
  3. DM Carson's Avatar
    Welcome to Android Central! When you connect to the computer, swipe down the notification panel and tap the USB icon--is MTP selected, or something else? Also, what happens if you try to drag and drop the file to the computer hard drive--still 0 bytes?
    I connected as a media device.

    It was after a copy/paste in windows file manager from my phone to its' drive that the files turned up listed as 0 bytes. They still exist & play fine on the phone, but I want to move them off to other storage.
    07-26-2016 06:36 PM
  4. B. Diddy's Avatar
    Did you try to copy a massive amount of video at one time? I find that copying a huge amount of data in one operation can sometimes lead to odd data errors. What happens if you copy one or just a few videos at a time?
    07-27-2016 11:32 AM

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