1. Android Central Question's Avatar
    Brand new HTC u11 life. Any ideas?
    03-22-2018 06:41 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you trying to install it from the Play Store app, or from the Amazon Appstore app?
    03-22-2018 09:39 PM
  3. AlisonElizabeth's Avatar
    From the Play store app

    Any help appreciated
    Thanks
    03-23-2018 06:41 AM
  4. B. Diddy's Avatar
    Where did you get your phone -- is it directly from a carrier, or is it an international unlocked version? What region of the world do you live in? If the phone was intended for a region where Alexa isn't available, or if you have a US phone on a carrier in a different country, that might lead to incompatibility.
    03-24-2018 01:20 AM
  5. AlisonElizabeth's Avatar
    I am in the UK and bought the phone from the UK network EE
    03-24-2018 09:03 AM
  6. B. Diddy's Avatar
    Are you certain the phone didn't come with the Alexa app already installed? This article suggests that HTC has its own Alexa app preinstalled (which might be a differently tweaked version), so that might prevent the standalone Alexa app from being installed: https://www.androidcentral.com/htc-u11-gets-alexa-uk
    03-24-2018 05:30 PM

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