Multiple problems on my HTC U11
Hello Guys..I am an user of HTC U11 Since 2019..The device was running smoothly till september last year but after that I was encountered with the following problems
1)Wifi-Whenever I am trying to activate the wifi of my device by clicking on the wifi icon,my phone is getting freezed and also the display of my phone is getting off automatically for 2-3 seconds and I am being redirected to the Wifi option of my device.Thereafter the Wifi option is neither getting activated and nor detecting any wifi device nearby..This process is getting repeated whenever I am trying to activate the wifi of the device
2)Sim Card Detection-Whenever I am inserting sim card on my device,the network signal icon is not getting displayed on the top right corner of my device.Further if I click on the Dual Network Manager option in settings page,it s getting displayed that "com.android.phone is not responding.would you like to send an error report to HTC?..This will help us improve our products"
Till Now I have only done factory reset to resolve the problem but it didnt work out.This device is the global variant with dual sim support having 6GB Ram and 128GB Rom
Re: Multiple problems on my HTC U11
Hi, welcome to AC!
Have you tried safe mode ?
Re: Multiple problems on my HTC U11
Yes I have tried but no solution as of now
Re: Multiple problems on my HTC U11
Originally Posted by
Riju2121 Yes I have tried but no solution as of now
Does HTC have customer support?
Re: Multiple problems on my HTC U11
Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.
Re: Multiple problems on my HTC U11
Originally Posted by
mustang7757 Does HTC have customer support?
Not really..In my country HTC has stopped operating
Re: Multiple problems on my HTC U11
Originally Posted by
B. Diddy Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.
I was also thinking the same that reflashing of the Stock ROM might give the solution.Thank you..I ll definitely see how it can be done
Re: Multiple problems on my HTC U11
It does sound to me too, like a hardware failure. Especially if the sim card is failing but coming up with a com.android.phone error. The phone has probably come out of warranty by now.
I would try the XDA forum for a ROm to refresh it or you may need a new phone.
Welcome to the forums