1. Riju2121's Avatar
    Hello Guys..I am an user of HTC U11 Since 2019..The device was running smoothly till september last year but after that I was encountered with the following problems

    1)Wifi-Whenever I am trying to activate the wifi of my device by clicking on the wifi icon,my phone is getting freezed and also the display of my phone is getting off automatically for 2-3 seconds and I am being redirected to the Wifi option of my device.Thereafter the Wifi option is neither getting activated and nor detecting any wifi device nearby..This process is getting repeated whenever I am trying to activate the wifi of the device

    2)Sim Card Detection-Whenever I am inserting sim card on my device,the network signal icon is not getting displayed on the top right corner of my device.Further if I click on the Dual Network Manager option in settings page,it s getting displayed that "com.android.phone is not responding.would you like to send an error report to HTC?..This will help us improve our products"

    Till Now I have only done factory reset to resolve the problem but it didnt work out.This device is the global variant with dual sim support having 6GB Ram and 128GB Rom
    01-31-2021 08:40 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    Have you tried safe mode ?
    01-31-2021 10:15 AM
  3. Riju2121's Avatar
    Yes I have tried but no solution as of now
    01-31-2021 11:49 AM
  4. mustang7757's Avatar
    Yes I have tried but no solution as of now
    Does HTC have customer support?
    01-31-2021 12:35 PM
  5. B. Diddy's Avatar
    Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.
    02-01-2021 12:34 AM
  6. Riju2121's Avatar
    Does HTC have customer support?
    Not really..In my country HTC has stopped operating
    02-02-2021 03:43 AM
  7. Riju2121's Avatar
    Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.
    I was also thinking the same that reflashing of the Stock ROM might give the solution.Thank you..I ll definitely see how it can be done
    B. Diddy likes this.
    02-02-2021 03:46 AM
  8. Kizzy Catwoman's Avatar
    It does sound to me too, like a hardware failure. Especially if the sim card is failing but coming up with a com.android.phone error. The phone has probably come out of warranty by now.

    I would try the XDA forum for a ROm to refresh it or you may need a new phone.

    Welcome to the forums
    02-02-2021 03:58 AM

Similar Threads

  1. How to Get rid of This Virus From My Phone?
    By Bruce_205 in forum Samsung Galaxy S9 & S9+
    Replies: 15
    Last Post: 02-08-2021, 12:46 AM
  2. Wifi AND 5G both on simultaneously! Why?
    By Dualmonitors in forum Samsung Galaxy S21 & S21+ & S21 Ultra
    Replies: 29
    Last Post: 02-03-2021, 01:24 PM
  3. S21 Android Data Files Hidden Cannot read with my files app
    By Greg Desanto in forum Samsung Galaxy S21 & S21+ & S21 Ultra
    Replies: 10
    Last Post: 02-03-2021, 01:00 PM
  4. Why are my folder modified with me doing anything
    By Zalania in forum Legacy Android & Other OS's
    Replies: 2
    Last Post: 02-01-2021, 12:51 AM
  5. How to Get rid of This Virus From My Phone?
    By Bruce_205 in forum Android Security Talk
    Replies: 0
    Last Post: 01-31-2021, 12:15 AM
LINK TO POST COPIED TO CLIPBOARD