1. prazvt's Avatar
    Hey Folks!

    I got my sapphire blue HTC u11 today and noticed when I tried to set up Android Pay, it gave me the 'Android Pay cannot be used on this device' message. Android Pay works fine on the HTC 10, so not sure what the issue is on a brand new device.

    HTC u11 Android Pay 'Cannot Be used..." Error-screenshot_20170608-180036.jpg

    Not sure what the issue is, I kept my setup pretty simple:
    - Wiped the 128GB microSD from my old HTC 10
    - Transferred only messages and contacts from the 10 to the u11

    Apparently the phone doesn't pass SafetyNet test either (something I tried while initially trying to troubleshoot the issue).

    I rebooted into recovery and verified that the bootloader was locked.

    Finally, sent an e-mail to HTC support. Before I try something like a factory reset, I wanted check if anyone else is having the same problem.

    Thanks!

    - Praz
    06-08-2017 09:24 PM
  2. D13H4RD2L1V3's Avatar
    Hi there!

    Did you get any warning when rebooting the device?

    Even if the bootloader is locked, an I/O error can trip dm-verity (the component responsible for Verified Boot). If that happens, you will see a display like this on boot.

    HTC u11 Android Pay 'Cannot Be used..." Error-07781570-b544-48ee-a341-5e82573a3d3f-1770-000003beb456e3a4.png

    If that's not the case, contact HTC. It may be as simple as a software issue that an update can resolve.
    06-08-2017 09:34 PM
  3. prazvt's Avatar
    No, thankfully no errors on several reboots. I dropped HTC support a mail, so I'll just wait I guess.

    Would it be worth it to do a factory reset meanwhile?
    06-08-2017 09:44 PM
  4. D13H4RD2L1V3's Avatar
    No, thankfully no errors on several reboots. I dropped HTC support a mail, so I'll just wait I guess.

    Would it be worth it to do a factory reset meanwhile?
    Probably worth a try.

    Back everything up just in case.
    06-08-2017 10:17 PM
  5. InfDisco's Avatar
    I got the same error on my new u11 as well. Android support knows nothing about the issue. Since you have the same issue I imagine others may have it too. Mine is the unlocked version since I'm on T-Mobile.
    06-09-2017 01:06 AM
  6. D13H4RD2L1V3's Avatar
    I got the same error on my new u11 as well. Android support knows nothing about the issue. Since you have the same issue I imagine others may have it too. Mine is the unlocked version since I'm on T-Mobile.
    Probably an issue on HTC's end.

    If HTC knows, an OTA should be rolling out soon to fix it.
    06-09-2017 01:37 AM
  7. Randy Gleason's Avatar
    Same issue for me, brand new unlocked.
    06-09-2017 02:55 AM
  8. aviatordoc's Avatar
    Android Pay wont work on an unlocked phone. Google will not allow it.
    06-09-2017 05:26 AM
  9. erojas388's Avatar
    Android Pay wont work on an unlocked phone. Google will not allow it.
    Not true i use android pay on my unlocked htc 10
    06-09-2017 05:52 AM
  10. deng66's Avatar
    I believe Android Pay won't work on a phone with an unlocked bootloader, but should work on a phone that is carrier unlocked.
    06-09-2017 06:07 AM
  11. prazvt's Avatar
    Yeah it should work on an unlocked phone. Pay works fine on my HTC 10.
    06-09-2017 10:31 AM
  12. sangs's Avatar
    Works fine on mine. I didn't set it up until this morning however, after receiving a system update for the U11.
    prazvt likes this.
    06-09-2017 10:38 AM
  13. prazvt's Avatar
    The 250MB update fixes both the play store certification issue and Android Pay!
    06-09-2017 10:48 AM
  14. sangs's Avatar
    The 250MB update fixes both the play store certification issue and Android Pay!
    Too bad it didn't enable WiFi Calling or Visual Voicemail, for Verizon anyway.
    06-09-2017 11:08 AM
  15. prazvt's Avatar
    I noticed there isn't an HD voice option either. Still waiting on At&t to expand their Wi-Fi calling to more phones. Is the Wi-Fi calling the internet calls option?
    06-09-2017 11:20 AM
  16. sangs's Avatar
    I noticed there isn't an HD voice option either. Still waiting on At&t to expand their Wi-Fi calling to more phones. Is the Wi-Fi calling the internet calls option?
    You're right, there isn't. Add another one to the list.
    06-09-2017 12:24 PM
  17. D13H4RD2L1V3's Avatar
    Ah, so the OTA patch is rolling out now to fix it.

    That was pretty darn quick. Probably one of those Day One OTA patches.
    James E1 likes this.
    06-09-2017 12:32 PM

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